Restaurant Manager

Assistant Restaurant Manager – Centro HotelsLocation: Pune, IndiaAbout Us: Centro Hotels, part of SARC Hospitality, is dedicated to creating unique and memorable guest experiences. With offerings such as Chirp Café, a plant-forward café and co-working space, Bloom, our rooftop event space, and in-room dining services, we deliver thoughtful hospitality that combines sustainability with innovation. We are seeking a dynamic Assistant Restaurant Manager to oversee operations at Chirp, in-room dining, and assist with event and catering services.Job Overview:The Assistant Restaurant Manager will be responsible for ensuring smooth operations at Chirp Café, in-room dining services, and assisting with Bloom Events and Outdoor Catering. This role requires excellent organizational skills, attention to detail, and the ability to manage teams while ensuring top-notch guest service. The ideal candidate will work closely with the Restaurant Manager and Event teams to maintain service excellence and achieve business goals.Key Responsibilities:Chirp Café & In-Room Dining:- Daily Operations: Oversee daily operations at Chirp Café, ensuring efficient and smooth service for café guests and in-room dining orders. - Team Management: Supervise and train service staff, ensuring they follow standard operating procedures and maintain high service standards. - Customer Experience: Maintain a high level of guest satisfaction by addressing guest inquiries, complaints, and feedback, and providing personalized service when necessary. - Menu Knowledge: Ensure all staff are well-versed in the menu offerings, including daily specials, and can provide guests with accurate and detailed information. - Inventory & Stock Management: Assist in managing inventory, placing orders for supplies, and maintaining proper stock levels for café and in-room dining. - Health & Safety Compliance: Ensure compliance with health and safety regulations, food hygiene standards, and the cleanliness of dining areas.Event Assistance – Bloom Events & Outdoor Catering:- Event Support: Assist the Event Manager in the execution of events at Bloom, including setup, guest coordination, and service management. - Outdoor Catering: Coordinate logistics and staffing for outdoor catering services, ensuring all client needs are met and events run smoothly. - Vendor Coordination: Liaise with vendors and suppliers to ensure timely delivery of materials and food for events and catering services. - Onsite Supervision: Supervise staff during events and catering functions to ensure seamless service delivery and adherence to event plans. - Event Feedback: Collect feedback from event clients and guests, ensuring their experience exceeds expectations, and communicate improvements to the team.Staff Training & Development:- Training Programs: Assist in the development and implementation of training programs for service staff to ensure consistency in service quality. - Team Mentorship: Act as a mentor for the café, in-room dining, and event service teams, encouraging professional growth and development. - Performance Evaluation: Monitor staff performance and provide feedback to help the team meet service standards and continuously improve.Operational Efficiency & Reporting:- Financial Management: Assist in managing budgets, controlling costs, and maximizing profitability for Chirp Café, in-room dining, and event operations. - Reporting: Prepare and submit daily operational reports, including guest feedback, sales, and inventory updates to the Restaurant Manager and management team. - Process Improvement: Identify opportunities to improve operational efficiency and guest satisfaction through innovative solutions and improved processes.Guest Relations & Cross-Promotion:- Guest Engagement: Engage with guests to build relationships, encourage repeat visits, and promote other offerings such as Bloom Events and Centro Hotels services. - Cross-Selling: Promote events, catering services, and in-room dining offers to café and hotel guests, ensuring integration across different hotel services. - Customer Retention: Implement strategies to enhance customer loyalty, increase repeat visits, and improve overall guest experience.Qualifications:- Diploma or bachelor’s degree in Hospitality Management, Business Administration, or a related field. - Proven experience as a Restaurant Manager, Assistant Manager, or in a similar role in hospitality, preferably in a café, hotel, or event setting. - Strong leadership and organizational skills with the ability to manage teams and multiple operations simultaneously. - Excellent communication and interpersonal skills with a focus on guest satisfaction. - Proficiency in inventory management and familiarity with point-of-sale (POS) systems. - Ability to work well under pressure, in a fast-paced environment, and during high-demand periods such as events and busy dining hours. - Knowledge of health and safety regulations and food hygiene standards. - Flexibility to work evenings, weekends, and holidays based on event and service requirements.What We Offer:- Competitive salary and benefits package. - Opportunities for growth and professional development within SARC Hospitality. - A dynamic and supportive work environment that values teamwork and excellence. - Employee discounts on dining and events at Chirp, Bloom Event Space, and Centro Hotels. - The chance to be part of a team that is setting new standards in hospitality in India.