Training Manager

1 month ago


Thane, India IDFC FIRST Bank Full time

Role/ Job Title: Training Manager – Elite Banker

Function/ Department: Retail Liabilities

Job Purpose:

Responsible for quality training, developing knowledge & enhancing capabilities of VRM, also to provide guidance & mentorship to individuals to achieve desired goals.

Roles & Responsibilities:

  • Responsible for quality training, developing knowledge & enhancing capabilities of VRM, also to provide guidance & mentorship to individuals to achieve desired goals
  • Ensuring quality customer engagement by VRMs and making continuous effort to improve same by adopting industry best practices. Also responsible to ensure adherence with tele-calling guidelines as per regulatory industry norms.
  • Liaisioing with other product leadership teams (on-ground) to be informed on latest product developments and train VRM teams accordingly
  • Devising various approaches such as Role Plays, Engagement Scripts and adopting industry best practices to enhance peer learning among VRMs
  • Incumbent is Responsible for monitoring calls/engagement quality - sales and processes followed by VRMs in the region
  • Collaboration with Learning & Development Team to develop learning modules covering product & behavioral parameters & ensuring VRM adoption of same
  • Initiation of recruitment program, to hire industry best talent for the organization
  • Manage and reduce attrition rate among VRMs by following industry best practices.

Secondary Responsibilities:

  • Incumbent is responsible to ensure that VRMs are well trained - on product & behavioral parameters and follow the processes as laid down within the bank’s audit and compliance framework.
  • Responsible to ensure VRM Channel is efficient and drive efficiencies from the team. Also, responsible to ensure high motivation level in teams.
  • Preparation and adoption of robust quality management framework as per the industry best practices.

Managerial & Leadership Responsibilities:

  • Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.
  • Attract and retain best-in-class talent for VRM's in the zone.
  • Monitor and achieve key parameters on hiring quality and attrition rates and make necessary improvements.
  • Share continuous feedback and suggestions with Senior Management to enhance the Channel's performance.

Education & Qualification:

Graduation: Any Graduate

Post Graduation: MBA / PGDM

Experience: 5 to 10 years of relevant experience


  • Training Manager

    1 month ago


    thane, India IDFC FIRST Bank Full time

    Role/ Job Title: Training Manager – Elite Banker Function/ Department: Retail Liabilities Job Purpose: Responsible for quality training, developing knowledge & enhancing capabilities of VRM, also to provide guidance & mentorship to individuals to achieve desired goals. Roles & Responsibilities: Responsible for quality training, developing...

  • Training Manager

    1 month ago


    Thane H.O, India IDFC FIRST Bank Full time

    Role/ Job Title: Training Manager – Elite Banker Function/ Department: Retail Liabilities Job Purpose:Responsible for quality training, developing knowledge & enhancing capabilities of VRM, also to provide guidance & mentorship to individuals to achieve desired goals. Roles & Responsibilities:Responsible for quality training, developing knowledge &...

  • Operations Executive

    2 months ago


    Thane, India Eminenze Solutions Full time

    Male/Female Thane BBA or equivalent, Any graduate 2-3 years 20,000 to 25,000 - Build and maintain relationships with all stakeholders, government bodies, educational institutions, and industry leaders. - Coordinate the planning, scheduling, and execution of training sessions, workshops, and seminars. - Monitor the progress of training programs and ensure...


  • Thane, India Siemens Limited Full time

    Smart infrastructure fromSiemens makes the world a more connected and caring place – where resources arevalued, where impact on the world is considered, where sustainable energy isdelivered reliably and efficiently. It provides the flexible infrastructure toallow society to evolve and respond to changing conditions. Technology and theingenuity of people...

  • Training Supervisor

    5 months ago


    Mira Road, Thane, India Melda HR Services Full time

    1) Require process trainer from BPO Sales or Collection background, highly preferred from Banking/ Collection for one of the leading bank in India (Minimum 2 years experience required) 2) Conducting Product and process training at all levels - Telecaller, Team Leader and Team Manager 3)Ensuring the training module get update on timely basis 4) Conducting...

  • Financial Analyst

    4 weeks ago


    Thane, India Disha Skill Training Services Full time

    DISHA SKILL TRAINING SERVICESJob Title: Financial Analyst (Candidates Prefer from Manufacturing Industry)Job Location: Thane (W), MumbaiCompany Overview:Disha Skill Training Services is a leading consultancy firm in recruitment and HRD training. With a focus on enhancing individual and organisational performance, we provide well-trained and competent...

  • Purchasing Executive

    3 months ago


    Thane, India Disha Skill Training Services Full time

    Job Title- Purchase ExecutiveJob Location- ThaneNo.of Positions- 1Company OverviewDisha Skill Training Services, established in 1993, is an HR - consultancy specialising in Recruitment and Soft Skills training. Our mission is to enhance the performance of individuals and organisations by providing well-trained and competent candidates. With a team...


  • Thane, India Disha Skill Training Services Full time

    Role DescriptionThis is a full-time on-site role as a Business Development Manager located in Thane. As a Business Development Manager, you will be responsible for identifying and pursuing new business opportunities to drive growth for the company. Generating and closing the leads for corporate gifting. Corporate sales Experience mandatory. You will...


  • Asangaon, Thane, Maharashtra, India ARMIET COLLEGE Full time

    **Job Role: Training and Placement OfficerResponsibilities**: - **Industry Connect and Networking**: - Establish and maintain strong relationships with various industries, corporations, and recruiters. - Actively network with HR professionals and alumni to create placement opportunities. - Organize and coordinate campus recruitment drives, internships, and...

  • Sales Manager

    2 months ago


    Thane, India Disha Skill Training Services Full time

    Job DescriptionDesignation: Sales Manager Job Location ThaneDepartment: Sales Time 10am to 6.30pmDirect Reporting To: Week off SundayNew Position/ Back Fill: New PositionJob Purpose: Company DescriptionEkatva Group is a Thane-based company. The company has a large portfolio of commercial and residentialdevelopments in Thane. We are seeking an experienced...

  • Manager/ Sr. Manager

    6 months ago


    Thane, India R2R Consults Full time

    We are hiring for Manager/ Sr. Manager for Training & Development in one of the leading manufacturer of specialty steel long products and heavy machinery in India.Duties/Responsibilities:Conducts annual training and development needs assessment.Develops training and development programs and objectives.Administers spending against the departmental...


  • Thane, India WITBLOOM TRAINING & PLACEMENT Full time

    Job Summary: **Location: Mumbai (Thane & Malad)** **Designation: Customer Support Specialist** **Process: International Voice Process** **Experience required: 1 year+** **Salary: 4 LPA - 6 LPA** Maintain detailed records of customer interactions and ensure timely follow-up on unresolved queries. Collaborate with internal teams to continuously improve...


  • Thane, India WITBLOOM TRAINING & PLACEMENT Full time

    We are seeking an energetic and customer-oriented _International Customer Service Associate_ to join in Mumbai. In this role, you will handle customer inquiries from international clients, resolve issues efficiently, and ensure high levels of customer satisfaction. You’ll be the main point of contact for our customers, representing our brand and providing...

  • Site Civil Engineer

    4 months ago


    Thane, India Disha Skill Training Services Full time

    Responsibilities:Job Responsibility Technical supervision of all ongoing civil miscellaneous works. Preparation of daily, weekly, monthly work reports with material consumption.And wastage if any. Maintain progress charts and dates record for all activities Need to Plan Material procurement in advance & planning of vendors Raise requisitions for materials by...


  • Thane, India Disha Skill Training Services Full time

    Coordination, Data base management, client follow up Pay: ₹8,000.00 - ₹10,000.00 per month Work Location: In person

  • Managing Partner

    5 months ago


    Thane, India Waays live solution Full time

    Job Details Job Title**:Managing Partner (MP)** **Locations** - Ghaziabad ,Mumbai (Thane), Jaipur, Delhi CP, Delhi Kirti Nagar, Sirsa, Lucknow, Mumbai - Goregaon **Reports to**: Branch Managing Partner (BMP) **Role Objective**: Accountable for End-to-end ownership for Agency Partner (AP) performance **Main Job Responsibilities** Organize and run...


  • Thane, India Matoshree Gangubai Sambhaji Shinde Hospital Full time

    **Qualification - MBBS/BAMS/BHMS** - **Maharashtra Medical Council Registration required** - **Total work : 3-6 years** - **Job type : Full Time** - **Shift - Rotational** - **Duty hours - 8 hours -12 hours** - **Salary - 30000/- to 50000/-** **Job description** - The RMO should be efficient and well versed in handling ICU -Patients as per standard quality...

  • Product manager

    2 weeks ago


    Thane, India Alivira Animal Health Limited Full time

    Company : Alivira Animal Health Limited Designation : Product Manager/Senior Product Manager Job location : Thane Qualification: Veterinary Graduate/Postgraduate Pharmacology/Animal Nutrition/Vet Microbiology/Medicine/Pathology. MBA to be preferred Experience : Minimum 3 – 9 years in Cattle Business Job Description: Product Manager Build Portfolio...

  • Product manager

    3 weeks ago


    Thane, India Alivira Animal Health Limited Full time

    Company : Alivira Animal Health Limited Designation : Product Manager/Senior Product Manager Job location : Thane Qualification: Veterinary Graduate/Postgraduate Pharmacology/Animal Nutrition/Vet Microbiology/Medicine/Pathology. MBA to be preferred Experience : Minimum 3 – 9 years in Cattle Business Job Description: Product Manager Build...

  • Product Manager

    19 hours ago


    thane, India Alivira Animal Health Limited Full time

    Company : Alivira Animal Health Limited Designation : Product Manager/Senior Product Manager Job location : Thane Qualification: Veterinary Graduate/Postgraduate Pharmacology/Animal Nutrition/Vet Microbiology/Medicine/Pathology. MBA to be preferred Experience : Minimum 3 – 9 years in Cattle Business Job Description: Product Manager - Build Portfolio...