Customer Service Representative Mumbai Salary Up to

2 weeks ago

Thane, India WITBLOOM TRAINING & PLACEMENT Full time

We are seeking an energetic and customer-oriented _International Customer Service Associate_ to join in Mumbai. In this role, you will handle customer inquiries from international clients, resolve issues efficiently, and ensure high levels of customer satisfaction. You’ll be the main point of contact for our customers, representing our brand and providing exceptional service.

**Key Responsibilities**
- **Issue Resolution**: Troubleshoot customer issues effectively, providing accurate solutions and escalating when necessary.
- **Product Knowledge**: Develop a deep understanding of our products/services to provide informed and effective support.
- **Follow-Up**: Ensure customer concerns are resolved and follow up to maintain high satisfaction rates.
- **Documentation**: Maintain detailed and accurate records of interactions, inquiries, complaints, and resolutions in the system.
- **Feedback Loop**: Gather and report customer feedback to help improve products, processes, and customer service standards.
- **Adaptability**: Remain flexible to shift changes and handle peak periods with high efficiency.

**Requirements**:

- **Education**: Bachelor’s degree or equivalent preferred.
- **Experience**: 1-5 years in customer service, preferably handling international clients.
- **Skills**:

- Excellent English communication skills, both written and verbal.
- Strong problem-solving skills with a customer-first mindset.
- Ability to handle multiple tasks and manage time effectively.
- **Technical Proficiency**: Familiarity with customer service software (e.g., CRM systems), MS Office Suite.
- **Availability**: Willingness to work night shifts or rotational shifts, depending on client timezone requirements.

**Perks and Benefits**
- Competitive salary and performance-based incentives
- Health insurance and wellness programs
- Learning and development opportunities
- An inclusive, collaborative work environment

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹450,000.00 - ₹625,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- US shift

Supplemental Pay:

- Joining bonus
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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