Sales Manager

4 weeks ago

Mumbai, India Ather Energy Full time

you’ll be our: Sales Manager

you’ll be based at: Ulhas Nagar - Mumbai

you’ll be Aligned with: Sales Strategy Head

you’ll be A member of: Sales


What will you be doing at at Ather:

  • Meet pre-order test ride targets for the Experience Centre (EC)
  • To plan and implement marketing activities for the month to ensure enquiry and test drive generation
  • Manage, guide, and engage the Product Specialist team at the EC
  • Prepare a monthly roster and leave management for the Product Specialist team
  • Control and solve for any issues to avoid negative escalations from the EC
  • Conduct regular training and review sessions with product specialists
  • Provide superior customer experience through pitches/interaction with customers visiting the EC
  • Provide superior test ride experience to the customer by clearly explaining the features to focus on before the ride, and visual demonstration post the ride
  • Provide relevant information on Financing Options and Subscriptions to the customer
  • Enable and guide the customer to place a pre-order for the vehicle at the EC/inform about the option to pre-order online
  • Solicit customer feedback through the microsite, to ensure customer experience is constantly improving
  • Provide accurate information to ensure the customer leaves the EC with all questions answered
  • Provide customer feedback to aid in customer profiling
  • Provide a detailed delivery briefing to the customer and ensure a superior delivery experience
  • Ensure customer’s relevant details are updated on the FAME portal at the time of delivery. Follow-up on incomplete cases to ensure closure before deadline
  • Provide delivery feedback through the microsite to ensure the customer experience is constantly improving
  • Ensure all checklists and Standard Operating Procedures are diligently implemented to reduce contingencies. Ensure lessons learnt are integrated to improve the SOPs
  • Stay updated with industry information and competitor offerings
  • Constantly refresh product and accessory information to ensure accurate information is available to the customer
  • Ensure tools like Order Management System and Floor Staff Tool are updated in a timely manner so that accurate reports are generated
  • Quarterly audit of assets and upkeep of the EC


Some attributes that you bring to this role:

  • Understanding people - Good listeners who can adapt themselves to different situations and share feedback and suggestions openly and constructively.
  • Convincing People - Amazing negotiators and persuasive communicators who can adopt perspectives that suit the situation, while also standing for ideas that support the organisation.
  • Establishing rapport - Great at putting people at ease, making them feel welcome and connected to the product ecosystem & brand.
  • Interacting with people - An obvious requirement for a Sales person Go-getters who can network and interact with a host of people, within and outside Ather, and use this data to shape decisions.
  • Managing tasks - Multi-tasking wizards who know the importance of planning, prioritising, and organising before jumping to execution.
  • Team working - Encouraging team contributions in decision making, and driving work within and between teams.


What kind of experience & skills do I need for this role?:

  • 10 to 14 years of experience in Retail Operations.
  • An automobile enthusiast with the passion to learn more about automobiles and what’s happening in the automotive world.
  • Good communication skills in English. Ability to communicate in any other regional language is desirable.


What should I have graduated in?:

  • A graduate degree in Science/Engineering would be ideal but can be overlooked if the candidate is confident in the know-how of technology.

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