Quality Analyst
2 days ago
Requirement:
Should have 1 - 3 years of experience as a Quality Analyst / Quality Auditor
Industry preferred: BPO
Job Location Baner, Pune
Job Type: WFO
Working: 6 days working
Perk: 4 - 4.5 LPA CTC
Language: Hindi, English, Tamil, Telugu and Kannada
A Call Quality Auditor, also known as a QA analyst, assesses agent performance in a call center to ensure they're adhering to best practices and providing a positive customer experience. Their responsibilities include:
- Monitoring
- Listening to customer interactions and using evaluation forms to capture insights
- Analyzing data
- Analyzing call center data to generate insights and predict customer trends
- Tracking metrics
- Tracking key performance metrics to improve call quality
- Developing process controls
- Developing standard operating procedures (SOPs) and supporting documentation
- Delivering reports
- Providing weekly reports on trends, insights, and action plans for sales managers, and monthly agent performance reports
- CRM hygiene
- Performing CRM hygiene to help preserve the health and integrity of sales pipelines
-
Quality Analyst
2 days ago
Bengaluru, India SolarSquare Energy Full timeRequirement:Should have 1 - 3 years of experience as a Quality Analyst / Quality AuditorIndustry preferred: BPOJob Location Baner, PuneJob Type: WFOWorking: 6 days workingPerk: 4 - 4.5 LPA CTCLanguage: Hindi, English, Tamil, Telugu and KannadaACall Quality Auditor,also known as a QA analyst, assesses agent performance in a call center to ensure they're...
-
Quality Analyst
2 days ago
Bengaluru, India SolarSquare Energy Full timeRequirement:Should have 1 - 3 years of experience as a Quality Analyst / Quality AuditorIndustry preferred: BPOJob Location Baner, PuneJob Type: WFOWorking: 6 days workingPerk: 4 - 4.5 LPA CTCLanguage: Hindi, English, Tamil, Telugu and KannadaA Call Quality Auditor, also known as a QA analyst, assesses agent performance in a call center to ensure they're...
-
Quality Analyst
1 month ago
Bengaluru, India Convin Full timeQuality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...
-
Quality analyst
3 weeks ago
Bengaluru, India Convin Full timeQuality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...
-
Quality Analyst
3 weeks ago
Bengaluru, India Convin Full timeQuality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...
-
Quality Analyst
2 days ago
Bengaluru, India SolarSquare Energy Full timeRequirement: Should have 1 - 3 years of experience as a Quality Analyst / Quality Auditor Industry preferred: BPO Job Location Baner, Pune Job Type: WFO Working: 6 days working Perk: 4 - 4.5 LPA CTC Language: Hindi, English, Tamil, Telugu and Kannada A Call Quality Auditor, also known as a QA analyst, assesses agent performance in a call center to ensure...
-
Quality Analyst
2 days ago
Bengaluru, India SolarSquare Energy Full timeRequirement:Should have 1 - 3 years of experience as a Quality Analyst / Quality AuditorIndustry preferred: BPOJob Location Baner, PuneJob Type: WFOWorking: 6 days workingPerk: 4 - 4.5 LPA CTCLanguage: Hindi, English, Tamil, Telugu and KannadaA Call Quality Auditor, also known as a QA analyst, assesses agent performance in a call center to ensure they're...
-
Quality Analyst
1 month ago
Bengaluru, India Convin Full timeQuality Analyst - BPOPosition: Quality Analyst Brief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we...
-
Quality Analyst
1 month ago
Bengaluru, India Convin Full timeQuality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At...
-
Quality Analyst
1 month ago
Bengaluru, India Convin Full timeQuality Analyst - BPOPosition: Quality Analyst Brief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we...
-
Quality Analyst
3 weeks ago
Bengaluru, India Convin Full timeQuality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin,...
-
Quality Analyst
3 weeks ago
Bengaluru, India Convin Full timeQuality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...
-
Quality Analyst
3 weeks ago
Bengaluru, India Convin Full timeQuality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...
-
Technical Quality Analyst
6 months ago
Bengaluru, India BETSOL Full timeDescription As a Quality Analyst in Support Services team, the goal of the right candidate is to maintain a high and consistent level of support quality across all clients. The primary aim of this resource will be to ensure customers always get excellent treatment. Key Highlights of the Job: Review and Resolve Escalations If a service team...
-
Quality analyst
2 weeks ago
Bengaluru, India Teleperformance Full timeQuality Analyst,Should have experience in Domestic BPO,Should have experience in QualityGood comm skills,Should know two south languages,Conduct regular training sessions to enhance team skills and knowledge of products/services.Collaborate with cross-functional teams to identify areas for improvement in service delivery processes.Analyse customer feedback...
-
Quality Analyst
2 weeks ago
Bengaluru, India Teleperformance Full timeQuality Analyst,Should have experience in Domestic BPO,Should have experience in QualityGood comm skills,Should know two south languages,- Conduct regular training sessions to enhance team skills and knowledge of products/services.- Collaborate with cross-functional teams to identify areas for improvement in service delivery processes.- Analyse customer...
-
Quality Analyst
1 week ago
Bengaluru / Bangalore, India Wehyre Corporate Consulting Private Limited Full timeThe Quality Analyst is responsible for evaluating and ensuring the quality of the retention process, identifying areas for improvement, and implementing strategies to enhance sales performance and customer satisfaction. This role involves monitoring outbound retention calls, analyzing sales data, and providing feedback and training to the teamKey...
-
Quality Analyst
2 weeks ago
Bengaluru, India Teleperformance Full timeQuality Analyst,Should have experience in Domestic BPO,Should have experience in QualityGood comm skills,Should know two south languages,Conduct regular training sessions to enhance team skills and knowledge of products/services.Collaborate with cross-functional teams to identify areas for improvement in service delivery processes.Analyse customer feedback...
-
Quality Analyst
3 weeks ago
Bengaluru, India Teleperformance Full timeQuality Analyst,Should have experience in Domestic BPO,Should have experience in QualityGood comm skills,Should know two south languages,Conduct regular training sessions to enhance team skills and knowledge of products/services.Collaborate with cross-functional teams to identify areas for improvement in service delivery processes.Analyse customer feedback...
-
Quality Analyst
3 weeks ago
Bengaluru, India Teleperformance Full timeQuality Analyst,Should have experience in Domestic BPO,Should have experience in QualityGood comm skills,Should know two south languages,Conduct regular training sessions to enhance team skills and knowledge of products/services.Collaborate with cross-functional teams to identify areas for improvement in service delivery processes.Analyse customer feedback...