Quality Analyst

5 days ago

Bengaluru, India Convin Full time

Quality Analyst - BPO

Position: Quality Analyst


Brief About Company:

Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.


At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs.


Who are our clients:

We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us.


Still looking for more information, then check our website www.convin.ai.


Here’s why you should apply:

If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you.


We are a young(pre-series A) company hungry to go big. If you want to build a team, a product with energy, and not too many rules- we are the exact place you are looking for.


Key Responsibilities:

  1. ∙ Conduct quality assurance assessments on a regular basis to evaluate the performance of Contact center operations and processes.
  2. ∙ Perform audits and reviews of customer interactions, transactions, and documentation to identify areas for improvement.
  3. ∙ Collaborate with Clients cross-functional teams including operations, training, and client services to address quality issues and implement corrective actions.
  4. ∙ Provide feedback, coaching, and training to agents and improve performance and adherence to quality standards.
  5. ∙ Monitor adherence to regulatory compliance requirements and industry best practices.
  6. ∙ Participate in client meetings, presentations, and discussions to address quality-related inquiries and concerns.


Requirements:

  1. ∙ Proven experience working in a Quality Analyst role within the Contact center industry, with a strong understanding of operations in voice - Non voice processes.
  2. ∙ Excellent analytical skills with the ability to interpret data, identify trends, and make recommendations for improvement.
  3. ∙ Strong attention to detail and accuracy in performing audits, reviews, and assessments.
  4. ∙ Effective communication skills with the ability to provide constructive feedback and interact with stakeholders at all levels.
  5. ∙ Proficiency in using quality tools, software, and systems.
  6. ∙ Ability to work independently and collaboratively in a fast-paced and dynamic environment.
  7. ∙ Strong commitment to upholding ethical standards, integrity, and confidentiality.
  8. Proficiency in Python is an added advantage.


Why Convin.ai:

  1. ∙ A professional yet friendly workplace that values growth, creativity, and innovation.
  2. ∙ Mentorship and opportunities to develop your design skills.
  3. ∙ A collaborative team culture where your contributions make a meaningful impact.

  • Quality Analyst

    2 weeks ago

    Bengaluru, India Convin Full time

    Quality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...

  • Quality Analyst

    5 days ago

    Bengaluru, India Convin Full time

    Quality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...

  • Quality analyst

    5 days ago

    Bengaluru, India Convin Full time

    Quality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...

  • Quality Analyst

    2 weeks ago

    Bengaluru, India Convin Full time

    Quality Analyst - BPOPosition: Quality Analyst Brief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we...

  • Quality Analyst

    2 weeks ago

    Bengaluru, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At...

  • Quality Analyst

    2 weeks ago

    Bengaluru, India Convin Full time

    Quality Analyst - BPOPosition: Quality Analyst Brief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we...

  • Quality Analyst

    5 days ago

    Bengaluru, India Convin Full time

    Quality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...

  • Quality Analyst

    5 days ago

    Bengaluru, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin,...

  • Technical Quality Analyst

    6 months ago

    Bengaluru, India BETSOL Full time

    Description As a Quality Analyst in Support Services team, the goal of the right candidate is to maintain a high and consistent level of support quality across all clients. The primary aim of this resource will be to ensure customers always get excellent treatment. Key Highlights of the Job: Review and Resolve Escalations If a service team...

  • Quality Analyst

    1 day ago

    Bengaluru, India Teleperformance Full time

    Quality Analyst,Should have experience in Domestic BPO,Should have experience in QualityGood comm skills,Should know two south languages,Conduct regular training sessions to enhance team skills and knowledge of products/services.Collaborate with cross-functional teams to identify areas for improvement in service delivery processes.Analyse customer feedback...

  • Quality Analyst

    23 hours ago

    Bengaluru, India Teleperformance Full time

    Quality Analyst,Should have experience in Domestic BPO,Should have experience in QualityGood comm skills,Should know two south languages,Conduct regular training sessions to enhance team skills and knowledge of products/services.Collaborate with cross-functional teams to identify areas for improvement in service delivery processes.Analyse customer feedback...

  • Quality Analyst

    2 months ago

    Bengaluru, India gnani.ai Full time

    Job Description: 1.Conducts quality review of telephonic conversations to ensure the Quality scores and inferences generated are accurate as per client requirement, alongside identify areas for improvement.2.Should be excellent in document call observations.3.Should have hands-on experience working on Excel, creating basic Dashboards.4.Support Business team...

  • Senior Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India MarketStar Full time

    Job Title: Senior Quality AnalystAbout the Role:We are seeking a talented and experienced Senior Quality Analyst to join our team at MarketStar. As a Senior Quality Analyst, you will be responsible for monitoring agent performance against quality standards, leading the customer experience strategy, and owning and governing the end-to-end quality assurance...

  • Quality Analyst

    4 months ago

    Bengaluru, India Cimmons Full time

    QA Job Description 1. Should have minimum 3-5-year experience as a quality analyst in his previous experience. 2. Should have knowledge in QC tools, MS Office and Preparing Quality Dashboards3. Audit evaluation, Scoring and Documentation4. To improve overall performance by taking various activities like Dip checks, call listening sessions,...

  • Quality Assurance Analyst

    1 week ago

    Bengaluru, India TerraGiG Full time

    We are looking for Quality Assurance AnalystQA Analyst (Automation with Selenium, Robot Framework, Python, and API Testing)Location:Bangalore - MarathahalliExperience:5+ YearsJoining:Immediate Joiners PreferredAbout the JobWe are seeking an experienced QA Analyst specializing in automation testing with a strong background in network product/protocol testing,...

  • Quality Analyst

    1 week ago

    Bengaluru, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Data Quality Analyst

    7 days ago

    Bengaluru, Karnataka, India CimpressVista Full time

    About the RoleData Quality Analyst - Cimpress India. About Cimpress. Cimpress is a leading provider of mass customization e-commerce businesses with a global presence.Job DescriptionAs a Data Quality Analyst, you will be responsible for developing procedures to enhance the accuracy and integrity of our organization's data. You will perform data analysis and...

  • Quality assurance analyst

    7 days ago

    Bengaluru, India TerraGiG Full time

    We are looking for Quality Assurance AnalystQA Analyst (Automation with Selenium, Robot Framework, Python, and API Testing)Location: Bangalore - MarathahalliExperience: 5+ YearsJoining: Immediate Joiners PreferredAbout the JobWe are seeking an experienced QA Analyst specializing in automation testing with a strong background in network product/protocol...

  • Data Quality Analyst

    3 weeks ago

    Bengaluru, Karnataka, India 12542 Citicorp Services India Private Limited Full time

    About the Role:Citicorp Services India Private Limited is seeking a highly skilled Data Quality Analyst to join our team. As a Data Quality Analyst, you will be responsible for managing the implementation of best-in-class data quality measurement programs for the US region, retail consumer bank.Key Responsibilities:Execution of business data quality...

  • Quality Analyst

    5 months ago

    Bengaluru, India airbus Full time

    Job Description: Job DescriptionDated: 17-Apr-2024Role : IIDGQ (International India Digital Governance Quality) Quality AnalystNumber of positions : 1About Position:IT in Airbus aims at becoming a core function, where sustainable IT is starting to transform our company. Our customers can benefit from our innovative products and services,  where we are the...