Quality Analyst
4 months ago
QA Job Description
1. Should have minimum 3-5-year experience as a quality analyst in his previous experience.
2. Should have knowledge in QC tools, MS Office and Preparing Quality Dashboards
3. Audit evaluation, Scoring and Documentation
4. To improve overall performance by taking various activities like Dip checks, call listening sessions, regular/structured feedbacks, daily briefings, Preparing TNI etc.
5. Team Player & Ability to coach and provide feedback to associates on audits performed.
6. Perform Root cause analysis.
7. Good analytical skills and knowledge of preparing reports for Agents & Process
performance.
8. Call Calibration Sessions, actively participate in call calibration sessions to ensure consistency in quality assessments.
9. ACPT Analysis for call audits
10. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
11. Fatal and Non-Fatal Errors, possess in-depth knowledge of fatal and non-fatal errors while auditing the calls
12. Bottom Quartile identification and steps to improve them
13. Should be excellent in communication- English & Hindi (Mandatory)
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Quality Analyst
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Quality Analyst
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Bengaluru, India Convin Full timeQuality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...
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Quality analyst
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Bengaluru, India Convin Full timeQuality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...
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Quality Analyst
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Quality Analyst
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Bengaluru, India Convin Full timeQuality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At...
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Quality Analyst
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Bengaluru, India Convin Full timeQuality Analyst - BPOPosition: Quality Analyst Brief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we...
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Quality Analyst
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Bengaluru, India Convin Full timeQuality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...
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Quality Analyst
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Bengaluru, India Convin Full timeQuality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...
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Quality Analyst
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Bengaluru, India Convin Full timeQuality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin,...
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