Quality Analyst

2 weeks ago


Bengaluru, India Teleperformance Full time
Quality Analyst,Should have experience in Domestic BPO,Should have experience in QualityGood comm skills,Should know two south languages,Conduct regular training sessions to enhance team skills and knowledge of products/services.Collaborate with cross-functional teams to identify areas for improvement in service delivery processes.Analyse customer feedback and service data to develop actionable insights and strategies.Monitored key performance indicators (KPIs) and provided regular reports to senior management.Resolved complex customer issues, leading to a (X%) reduction in escalated complaints.Salary upto-3.5LPA,


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    3 weeks ago


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    2 days ago


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    2 days ago


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    1 month ago


    Bengaluru, India Convin Full time

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