Lead User Acceptance Tester

About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.RESPONSIBILITIES:- Lead and develop a diverse, high-performing and innovative team of User Acceptance Testers including mentoring, utilizing best practices as a people manager and organizational leader - Build strong relationships with key partners across the enterprise in eCommerce Development and supporting areas - Manage user acceptance testing and organizing meetings and supporting training efforts to ensure effectiveness of UAT initiatives - Demonstrate a strong understanding of Software Development Life Cycle and specifically UAT processes, best practices, and test methodologies - Ability to think creatively about designing test scenarios and end-to-end testing - Discover ways to improve defect mitigation across all levels of the organization - Work closely with IT and cross-functional commercial and operational business teams to successfully drive, execute and deliver on defect resolutions - Oversee prioritization, tracking, validation, and resolution of defects with the Product Manager(s) and the IT teams. - Advanced analytical and communication (verbal and written) skills; including executive presence. - Ability to explain technical and business processes and articulate in-depth knowledge of Digital Operations, user acceptance testing, and defect management process to a wide audience.WHAT YOU NEED TO SUCCEED (MINIUMUM QUALIFICATIONS):- A Bachelor's degree in Business or Technology discipline, or related field and 6 + years of work experience is required. - 4+ years of experience in UAT, QA & Project Management. - Experience with SDLC and Agile. - Experience with tools such as Agility, QLM, QTest. - Familiarity with Defect Management. - Strong leadership skills, written and oral communication skills, positive attitude, and able to manage change successfully in a fast-paced environment - Proven track record of successfully working in a cross-departmental team environment and delivering results on time and on budget - Training and experience in project management, release management, process optimization, problem solving, facilitation and internal/external consulting is desired - Must be a self-starter that can work independently - Self-disciplined, organized and team-oriented - Positive attitude, & able to manage change successfully in a fast-paced environment - Practices safety-conscious behaviors in all operational processes and proceduresWHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):- Knowledge of Delta Air Lines and/or the airline industry, travel landscape and consumer behavior - Technical understanding of web/mobile applications and UI design preferred - Experience with Adobe Analytics (Omniture/Site Catalyst), Quantum Metric a plus - Experience with process improvement and streamlining based on new requirements - Experience with end-to-end testing of large projects - Experience with mainframe testing - Familiar with cloud technologies - Experience with Generative AI