EvolutionCo - Account Manager

3 weeks ago

Mumbai, Maharashtra, India EvolutionCo Digital Interactive Consultancy Pvt Full time

Job Overview: \

As an Account Manager, you will play a pivotal role in managing client relationships, ensuring client satisfaction, and driving growth. You will be responsible for overseeing a portfolio of accounts, developing strategic plans, and working closely with internal teams to deliver on client objectives.

Key Responsibilities:

- Manage and nurture client relationships to ensure long-term satisfaction and retention.

- Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.

- Develop and implement strategic account plans to achieve client goals and drive growth.

- Collaborate with internal teams to ensure seamless service delivery.

- Monitor and report on account performance, providing regular updates to clients and internal stakeholders.

- Identify opportunities for upselling and cross-selling additional services or products.

- Conduct regular meetings with clients to review progress, gather feedback, and discuss future plans.

- Prepare and present detailed reports and proposals to clients and senior management.

- Stay up-to-date with digital marketing trends and best practices to provide clients with informed advice and Master's degree in Business, Marketing, Communications, or a related field.

- 3-5 years of experience in account management, preferably within a digital marketing agency.

- Proven track record of managing and growing client accounts.

- Excellent communication, negotiation, and interpersonal skills.

- Strong organizational and time-management abilities.

- Ability to work collaboratively with cross-functional teams.

- Proficiency in CRM software, Google Analytics, and digital marketing tools.

- Analytical mindset with the ability to interpret data and provide actionable Experience in Social Media, SEO, PPC, Website Development, Performance Marketing, etc.

- Familiarity with project management tools and methodologies.

- Certification in Digital Marketing or Account Management.

(ref:iimjobs.com)

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