Customer Service

Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. Customer Service Manager...

Company Overview BPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at epivsolution.com . Job Overview Hiring for Fresher for the role...

Designation: Associate Customer Support Process: Video Job Location: Sharda Centre, Kothrud **Salary**: 2.1 LPA - 2.3 LPA Eligibility: Graduate Fresher Graduate with 6 months of customer service experience ONLY FEMALES - Excellent communication skills in the English/Hindi/Marathi Language - Customer Service Skills **Job Types**: Full-time, Regular /...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the...

**_Key Responsibilities: _** Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping records...

**Job Family Descriptor** **Broad outline of the Role** - The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. **Purpose - Broad objective of the role** **Operating Network - Key External** **Operating Network - Key...

**Roles and Responsibilities**: - Resolving device issues using troubleshooting techniques and providing clear and concise information. - Reviewing account information and answering questions about billing or services. - In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges,...

Job Family Descriptor **Professional Attributes**: Good Verbal and Written Communication Skill Should be able manage Stakeholders Learn and adapt quickly Excellent problems solving, analytical skills and Basic technical trouble shooting skills. **Responsibilities**: Understands the needs and contributes to ensure actions and escalations are...

Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical...

Preferred Qualifications: Any Graduate Fresher and 1year(12months Exp) Brief About the Role: We are seeking a dedicated and skilled individual with a strong background in customer technical experience, ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive...