Customer Service

1 week ago

Pune Maharashtra, India Prodigy Hunters Full time

Preferred Qualifications: Any Graduate Fresher and 1year(12months Exp) Brief About the Role: We are seeking a dedicated and skilled individual with a strong background in customer technical experience, ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction. Key Responsibilities: - Provide first-level resolution to the customers - Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. - Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. - Build rapport with customers through active listening, effective communication, and attention to detail. - Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. - Document and track customer interactions and technical issues in the service management system. - Stay up-to-date with product knowledge and industry trends to provide accurate information and support. - Participate in ongoing training and upskilling programs to enhance technical and customer service skills. Required Skills and Qualifications: - Experience Previous experience in customer service. Experience in the telecom industry is preferred. - Communication Skills: Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly. - Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus. - Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language. - Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication. - Problem-Solving: Strong objection handling skills and attention to detail in addressing customer concerns. - Team Player: Ability to work collaboratively within a team and contribute to a positive work environment. - Upskilling: Willingness to participate in upskilling and training programs to improve service delivery. **Job Types**: Full-time, Permanent Pay: ₹250,000.00 - ₹350,000.00 per year **Benefits**: - Health insurance - Provident Fund Schedule: - Monday to Friday - Rotational shift - US shift Supplemental pay types: - Performance bonus **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi (preferred) Work Location: In person

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