Customer Service

4 weeks ago

Pune, India EPIV SOLUTIONS Full time

Company Overview

BPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at epivsolution.com .


Job Overview

Hiring for Fresher for the role of Customer Service, based in the Pune Division. This is a full-time position ideal for individuals with 0 to 1 year of work experience. As a customer service representative, you will be the frontline of our company, helping to manage customer inquiries and provide outstanding service.


Qualifications and Skills

  • Excellent communication skills are essential for addressing customer inquiries effectively and providing clear information (Mandatory skill).
  • Strong problem-solving abilities are required to resolve issues promptly and efficiently, ensuring customer satisfaction (Mandatory skill).
  • Proficiency in customer support is a must, as it involves understanding and fulfilling customer needs efficiently (Mandatory skill).
  • Product knowledge is crucial to effectively explain features and benefits, helping customers make informed decisions.
  • Experience with knowledge base management is valuable to maintain and update resources that assist in customer service tasks.
  • Familiarity with ticketing systems is necessary for tracking, managing, and resolving customer queries systematically.
  • Capable of working collaboratively in a team environment, contributing to team objectives and fostering positive work relationships.
  • Basic proficiency in using computer applications and customer relationship management software helps streamline operations.


Roles and Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a high standard of service.
  • Identify and assess customers needs to achieve satisfaction and provide appropriate solutions or alternatives.
  • Maintain thorough and accurate customer service records in the ticketing systems.
  • Collaborate with team members and other departments to resolve complex customer issues.
  • Continuously improve through feedback and actively participate in training and development programs.
  • Contribute to customer retention efforts by providing exceptional service and follow-up.
  • Assist in maintaining up-to-date product information and resources to enhance customer interactions.
  • Stay informed about company products, services, and policies to better serve customers.


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