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IT Sales

2 months ago

Gurgaon, India Corner Tree Consulting Pvt Ltd Full time

Location: WFH but Candidates must be from Mumbai/Delhi NCR

Department: Sales and Services

Experience: 8-10 years

Budget: 18-24 LPA plus target-based bonus for exceptional profiles

Job Summary:

The IT Sales and Service Specialist is responsible for driving sales of IT products and services, providing exceptional customer service, and maintaining strong customer relationships. The role involves understanding customer needs, offering tailored solutions, and ensuring customer satisfaction through effective service delivery and support.

Key Responsibilities:

Sales Responsibilities:

- Identify and pursue new business opportunities through cold calling, networking, and referrals.

- Develop and maintain a thorough understanding of the company's IT products and services.

- Conduct product demonstrations and presentations to potential clients.

- Prepare and deliver sales proposals and contracts.

- Achieve sales targets and contribute to the overall sales goals of the company.

- Maintain accurate records of sales activities and customer interactions in the CRM system.

Service Responsibilities:

- Provide technical support and assistance to customers for IT products and services.

- Troubleshoot and resolve customer issues in a timely and efficient manner.

- Coordinate with the technical team to ensure proper installation, configuration, and maintenance of IT solutions.

- Conduct regular follow-ups with customers to ensure satisfaction and address any ongoing issues.

- Offer training and support to customers on the effective use of IT products and services.

Customer Relationship Management:

- Build and maintain strong, long-lasting customer relationships.

- Understand customer needs and provide personalized solutions.

- Handle customer complaints and provide appropriate solutions.

- Gather customer feedback and communicate it to the relevant departments for product/service improvement.

Collaboration and Reporting:

- Collaborate with the marketing team to develop sales strategies and promotional materials.

- Participate in team meetings and provide updates on sales activities and service issues.

- Prepare regular reports on sales performance, customer interactions, and service Bachelor's degree in Information Technology, Business Administration, or a related field.

- Proven experience in IT sales and customer service.

- Strong knowledge of IT products and services.

- Excellent communication and interpersonal skills.

- Ability to understand customer needs and offer appropriate solutions.

- Strong problem-solving skills and attention to detail.

- Proficiency in using CRM software and other sales tools.

- Ability to work independently and as part of a team.

- Valid driver's license and willingness to travel as needed.

Skills:

- Sales and negotiation skills

- Technical proficiency

- Customer service orientation

- Time management and organizational skills

- Analytical and strategic thinking

- Adaptability and flexibility

(ref:iimjobs.com)