Regional Head-Hospitality Operations

Lohono Staysis a premium luxury vacation rental brand in India, offering curated private homes and villas for discerning travelers. Built on the ethos of“luxury living, personalized experiences, and exceptional hospitality, ” Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences. The brand’s portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Khandala, Coonoor, and the Maldives, with plans to expand internationally. What sets Lohono Stays apart is its end-to-end hospitality service, which includes: ✔ Curated luxury homes with world-class design and amenities ✔ 24x7 concierge services for personalized experiences ✔ Private chefs, butlers, and housekeeping to deliver a five-star standard in every stay ✔ Event hosting and celebration planning in bespoke settings Lohono Stays is part of the Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond. For more information visitwww.lohono.comIsprava Groupis a leader in India’s luxury holiday home market, catering to a discerning clientele through two primary verticals: Isprava - Luxury Home Development – Design, construction, furnishing, and management of sophisticated holiday homes that seamlessly blend heritage, modernity, and sustainability. Our distinguished client base includes renowned business leaders, legendary sports personalities, and celebrated artists from across the globe—such as Kris Gopalakrishnan (Co-Founder, Infosys), Sunil Gavaskar (Legendary Cricketer), and Farah Khan (Bollywood Filmmaker and Writer), among others. Isprava is backed by marquee investors, including some of the world’s largest family offices such as Godrej and Piramal, alongside other reputed global professionals. Headquartered in Mumbai, our projects span premium destinations such as Goa, Kasauli, Alibaug, and more exotic locations in India. With significant growth planned over the coming years, Isprava offers an exciting opportunity for entrepreneurial professionals who thrive in a flat, agile, and fast-paced work environment. For more information visitwww.isprava.comDesignation: Regional Head -Hospitality Operations BU:Lohono Stays Dept.:Hospitality Location:North GoaKey Responsibilities: Overseeing and managing all estate managers and working closely with central team department heads on a daily basis. Do Recce of new homes directly or with help of team members & do necessary arrangements to get the Villas be ready to get listed on Lohono platform Responsible for safeguarding the quality of operations both (internal & external audits). Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements. Oversee the operations functions of all the Villas of the region, as per the Organizational chart. Hold regular briefings and meetings with all Estate Managers daily, weekly, monthly etc to meet the expected goals Ensure full compliance to Villas/ Homes of the region’s operating controls, SOP’s, policies, procedures and service standards. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the Villas annual Operating Budget, and Capital Budget. Manage on-going profitability of the Villas of region, ensuring revenue and guest satisfaction targets are met and exceeded. Deliver regional budget goals and set other short and long term strategic goals for the property. A strong understanding of P&L statements and the ability to react with impactful strategies Ensure that monthly financial outlooks for Villas, Food & Beverage, Admin & General, Events & Experience etc. on target and accurate. Prepare a monthly financial reporting for the owners and stake holders. Draw up plans and budget (revenues, costs, etc.) of the region Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services. Act as a final decision maker in hiring a key staffs: Villa Associates, GRE, HK Supervisors etc.Key Requirement: Education: Any GraduateTechnical Skills: Proven experience in Hospitality & Housekeeping (5 years +) Ability and willingness to train team members to deliver results Ability to set targets and manage teams to achieve those targets Excellent written and spoken communicationPersonal trails: Excellent planning and organizational skills Homeowner & Customer-service orientation Advanced MS Office especially PowerPoint for building proposals Softer Elements: Growth-oriented mindset, Solution-oriented, interested in learning and improvingReporting to:Vice President - HospitalityDirect Report (if any):7-8 members (And the following team)