Regional Head

13 hours ago

New Delhi, India Care.fi Full time

Company DescriptionAldun, a subsidiary of Care.fi, is redefining healthcare by simplifying hospital checkouts and making discharges seamless for patients and hospitals. As a funded, fast growing health-tech company, we offer a unique opportunity to join a high impact team and work directly with the leadership in scaling operations and partnerships across India.Role OverviewThe Cluster Head will own end-to-end business delivery across 10–15 Key Hospitals in a cluster, leading a team of 30-40 sales associates. This role blends Business Growth, P&L ownership, Stakeholder Management, and Operational Execution. You will drive patient onboarding and penetration, strengthen relationships with senior hospital leaders (COOs, billing and insurance heads), and build a performance-driven culture within your team.Key Responsibilities1. Business & Growth Ownership- Full ownership of P&L, growth targets, contribution margin, and penetration for the cluster. - Drive business growth by leading and motivating sales associates. - Use data-driven insights to identify growth opportunities and scale business outcomes.2. Stakeholder Management- Build and manage relationships with senior hospital stakeholders (COOs, Heads of Insurance/Billing/Operations). - Position Aldun as a strategic partner, ensuring client satisfaction and long-term retention. - Lead conversations around business expansion and cross-hospital partnerships.3. Execution & Operations- Ensure smooth delivery of services across all hospitals in the cluster. - Oversee billing, disbursals, and process compliance, while improving turnaround times (TAT). - Balance on ground execution with strategic initiatives to ensure scalability.4. Team Leadership & Development- Lead, coach, and grow a team of 30-40 sales associates across hospitals. - Create a performance driven culture through structured reviews, incentives, and recognition. - Proactively manage hiring, training, and retention to build a strong talent pipeline.KPIs for Success- Cluster level P&L and revenue growth - Patient onboarding penetration and discharge volumes - Client satisfaction and hospital NPS - Team performance and retention - Contribution margin and efficiency metricsIdeal Candidate Profile- 5-8 years of experience in Business Growth, P&L management, category management, customer success, or business operations. - Proven ability to lead large distributed teams across multiple locations. - Strong stakeholder management experience with senior leadership (CXO/COO level). - Analytical mindset with the ability to use data for problem solving and growth decisions. - Excellent communication, leadership, and cross-functional collaboration skills. - Background in healthcare, e-commerce, FMCG, SaaS or consumer services preferred.

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