Fundamento - Manager - Customer Success
3 days ago
About FundamentoWe're on a mission to reinvent how enterprises talk to their customersAt Fundamento, we're building voice agents that are transforming how India's biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.Role Overview As a Customer Success Manager at Fundamento, you'll drive value for enterprise clients, unlock growth within accounts, and build scalable systems to elevate customer experience- while mentoring the team and working closely with leadership.Key Responsibilities1. Account Growth & Expansion- Manage 6-8 enterprise accounts, acting as the primary point of contact and trusted advisor.- Drive account expansion through upselling, cross-selling, and increasing adoption.- Deliver measurable ROI for customers by aligning Fundamento's AI solutions with their business goals.- Maintain strong quality standards and ensure SLAs are consistently met.2. Customer Success & Retention- Track account health using data-driven insights across adoption, usage, billing, NPS, and engagement.- Proactively identify risks, resolve issues, and ensure renewals and long-term retention.- Build strong stakeholder relationships to deepen customer trust and advocacy.3. Process Building & Scale- Design and implement scalable processes to streamline CS workflows, reporting, and customer engagement.- Build playbooks for account expansion, ROI measurement, and customer health monitoring.4. Team Leadership & Enablement- Mentor and train Customer Success Associates (CSAs) to handle Stage 1 support.- Act as an escalation point for complex customer situations.5. Strategic Exposure- Work closely with the senior leadership & founders on enterprise-wide initiatives and CXO-facing projects.- Share customer insights to influence Fundamento's AI product roadmap.What We're Looking For: 1. 4-7 years of experience in Customer Success, Account Management, or Enterprise Relationship roles.2. Strong data analytical skills (Excel/Google Sheets; comfort with dashboards, pivot tables, reporting).3. Proven track record in account expansion, ROI delivery, and quality management.4. Background in FinTech or SaaS (preferred).5. Excellent Communication - fluent, confident, and persuasive in enterprise settings.6. Managerial experience - mentoring or leading junior team members.7. Flexibility - comfortable with customer schedules requiring non-standard hours.What We Offer:1. High-Impact Work: Directly shape how some of India's top lenders engage with millions of customers through AI voice agents.2. Ownership & Autonomy: Take charge of enterprise account growth and success, driving adoption and measurable outcomes with full accountability.3. Learning & growth: Annual learning allowance of - 10,000+, mentorship, and hands-on AI exposure.4. Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.Have questions? Reach out to meenakshi@fundamento.aiJoin us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come together and where your work drives real change for some of India's leading financial institutions. (ref:iimjobs.com)
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Customer Success Manager
3 weeks ago
New Delhi, India Fundamento Full timeSr. Solutions Architect South Delhi (Work from Office) | Full-Time About Fundamento We’re on a mission to reinvent how enterprises talk to their customers At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their...
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Customer Success Manager
3 weeks ago
New Delhi, India Fundamento Full timeSr. Solutions Architect South Delhi (Work from Office) | Full-Time About FundamentoWe’re on a mission to reinvent how enterprises talk to their customersAt Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers....
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Customer Success Manager
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New Delhi, India Fundamento Full timeSr. Solutions Architect South Delhi (Work from Office) | Full-Time About FundamentoWe’re on a mission to reinvent how enterprises talk to their customersAt Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers....
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Customer Success Manager
3 weeks ago
New Delhi, India Fundamento Full timeSr. Solutions Architect South Delhi (Work from Office) | Full-Time About FundamentoWe’re on a mission to reinvent how enterprises talk to their customersAt Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers....
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Customer success manager
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