Customer Support Executive
3 weeks ago
IMPORTANT - Please read the complete description before applying
Company Description
The Big Book Box is an online subscription business that focuses on providing readers in India with the best books released each month since 2017. We collaborate with publishing houses to import international releases not readily available in the Indian market. Our goal is to make fresh new releases easily accessible to readers through our subscription service and other distribution channels.
Role Description
This is a full-time on-site role for a Customer Support Executive at The Big Book Box in Delhi, India
Key Responsibilities:
- Answer customer questions via email, social media, and other platforms.
- Help resolve issues related to orders, shipping, and product inquiries.
- Provide friendly and professional support to ensure customer satisfaction.
- Work with the team to manage customer accounts and order information.
- Stay updated on new book releases, special editions, and other products.
Qualifications
- Customer Support and Customer Service skills
- Strong communication skills - both written and verbal
- Creative problem-solving abilities and a positive attitude toward learning new tasks
- Ability to prioritize and multitask effectively
- Experience in a similar role is a plus
- Bachelor's degree in a relevant field is preferred
Salary Range (Monthly)
- Rs. 22000 - Rs. 26000
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