Customer support executive

3 weeks ago


New Delhi, India The Loom Full time

About Us At Loom, we specialize in elegant and high-quality women’s ethnic wear, offering a diverse range of apparel that celebrates tradition and style.

Role Description This is a full-time on-site role for a Senior Customer Support position at The Loom in New Delhi.

The Senior Customer Support will be responsible for handling day-to-day customer inquiries, providing technical support, ensuring customer satisfaction, and utilizing analytical skills to improve support processes.

Qualifications Customer Support and Technical Support skills Interpersonal Skills and Analytical Skills Experience in ensuring high levels of Customer Satisfaction Previous experience in a similar customer support role Excellent communication and problem-solving abilities Ability to work effectively in a team environment Fluency in multiple languages is a plus Bachelor's degree in relevant field or equivalent experience



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