Operations Manager
3 weeks ago
About Pinnacle Group
Pinnacle Group is a leader in providing workforce solutions, dedicated to optimizing the hiring and vendor management processes. Our innovative approach and commitment to excellence have earned the trust of clients across various industries, driving their success through effective talent and vendor management strategies. We foster a dynamic and collaborative environment where our employees can thrive and deliver superior results.
Job Summary
Pinnacle Group is seeking a highly analytical and detail-oriented Operations Manager to join our Managed Service Provider (MSP) group. This individual will play a key role in supporting client hiring initiatives by managing vendor activity and overseeing timekeeping, invoicing, and data analysis functions. The ideal candidate will be proficient in Excel (pivot tables, vlookup, if-then functions) and able to review, filter, and analyze large datasets to drive operational improvements. With strong communication skills, the Operations Manager will effectively share insights with vendors and internal stakeholders. Experience in timekeeping and invoicing is required, and candidates with a background in MSP or transactional, high-volume industries such as banking, retail, or logistics are strongly preferred.
Key Responsibilities:
- Oversee and support vendor activities tied to hiring initiatives, ensuring compliance with client requirements and performance metrics.
- Serve as a key liaison between clients, vendors, and internal teams to streamline communication and deliver insights related to vendor performance and hiring data.
- Manage the timekeeping process, ensuring accurate and timely collection of timecards and resolving any discrepancies.
- Support invoicing operations, ensuring that billing is accurate and aligned with contractual agreements.
- Review, filter, and analyze large datasets (thousands of data points) using advanced Excel functions such as pivot tables, vlookups, and if-then statements.
- Translate data insights into actionable recommendations and present findings to vendors and internal stakeholders in a clear and concise manner.
- Collaborate with teams to produce data-driven reports for internal reviews and quarterly business reviews (QBRs).
- Develop instructional materials and presentations using PowerPoint to educate vendors and internal teams on process improvements, new initiatives, and operational strategies.
- Assist in the creation of visual aids that support clear communication of data insights and process workflows.
- Conduct regular audits (e.g., SOX audits, supplier audits, timecard audits) to ensure operational compliance and identify areas for improvement.
- Implement process controls to improve accuracy and compliance with internal and client policies.
- Work closely with finance, procurement, and other cross-functional teams to improve operational efficiency and support key client initiatives.
- Ensure timely resolution of operational issues by proactively addressing challenges and collaborating with relevant teams.
Qualifications:
- Minimum 3+ years of experience in an operational or vendor management role, preferably within an MSP, staffing, or high-volume transactional industry (e.g., banking, retail, logistics).
- Advanced knowledge of Excel functions and formulas and strong proficiency in MS Excel (pivot tables, VLOOKUPs, if-then statements) is required.
- Experience in timekeeping is mandatory; knowledge of invoicing processes is preferred.
- Experience with data analysis and the ability to review and interpret large sets of data.
- Basic knowledge of PowerPoint to create presentations and instructional materials.
- Strong attention to detail and accuracy in managing data and operational tasks.
- Excellent verbal and written communication skills to collaborate with vendors and internal teams.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
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