Delivery Manager

4 weeks ago


Nagpur, Maharashtra, India iimjobs Full time

Order Management:
Delivery Manager profile

  • Good SCM domain knowledge and proficient in Order Entry process
  • Fair knowledge in Master data management operations
  • Creation/Modification of Customer will be an added advantage
  • Ability to interact with clients & internal teams effectively & ensure smooth operations
  • Should have Overall experience of 1012 Years & minimum 4 to 5 years of Team handling
  • Experience of atleast 3540 Members (Direct/ Indirect reporting)
  • Good at negotiation skills & possess excellent people & client management experience
  • Should be good at decision making & have experience in dealing with complex situations & identify solutions to mitigate the challenges
  • Should have excellent reporting & presentation skills
  • Should have driven Process improvement projects & involved in initiatives to improve process efficiency
  • Green belt certification on any improvement project during the tenure will be an added advantage
  • Excellent communication & client handling skills
  • Good at people management & possess good interpersonal skills
  • Flexible to extend & support as per business requirement
  • Should be able to coordinate effectively with team members & Leads and deliver operation requirements as agreed with client
  • Understand the business needs to each request and ensure the activity is completed within the defined SLA/KPI
  • Understand business priorities and manage service ticket backlog efficiently and consistently delivery according to SLA
  • Sharing required reports / updates to Internal/External stakeholders
  • Strong written communication through emails for the query resolution process
  • Wellorganized and responsible with problemsolving skills
  • Quick responder with the flexibility to work in extended shifts to support business requirements
  • Willingness to work in any shift
  • A team player with a high level of dedication
  • Proficient in English (Written/Oral)
  • Excellent computer skills (Outlook/MS Word/ Excel, PPT)
  • Need to work from Bangalore location


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