Consumer Insights Manager/Lead

4 weeks ago


Bengaluru, Karnataka, India iimjobs Full time

Role:
Customer Insights Manager/Lead (Heavy on Quantitative Research)

Location:
Bangalore

Years for Work-ex: Minimum 6+ years professional experience in Insights function managing qualitative and quantitative research projects.

Preferably someone with 4+ years of experience leading quantitative customer research projects.

We are seeking a Customer Insights Manager, focused on improving the customer experience across all products and services.

We use customer research (both qualitative and quantitative) to understand how people use our online services along with understanding B2B customer needs and present business recommendations in order to improve end-to-end customer experience for both sets of customers.


The person in this role will influence our product roadmap for India, and will continuously innovate and build new processes and research methodologies in an effort to better serve both our B2B and B2C customers.

The candidate must have excellent qualitative and quantitative research experience managing running studies by partnering research vendors.

They should have strong project management and analytical skills, as well as a track record of delivering projects in complex and ambiguous environments.

Key job responsibilities

  • Plan, scope and execute customer research studies, keeping in mind customer needs to identify areas that can drive impactful customer experience enhancements.
  • Own and execute endtoend customer research studies including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to leaders .
  • Build and continuously improve processes to gather customer insights and optimize efficiencies.
  • Work crossfunctionally with peers/colleagues
  • Build and manage vendor relationships with research agencies

Basic Qualifications:

  • Minimum 6+ years professional experience in Insights function managing qualitative and quantitative research projects. Preferably someone with 4+ years of experience leading quantitative customer research projects.
  • Bachelor's degree in marketing, business, psychology, or a related field; Master's degree like MBA preferred
  • Experience with Excel (data manipulation, macros, charts and pivot tables)
Preferred Qualifications

  • Proven experience in consumer insights or market research, with a track record of successfully driving business impact .
  • Quantitative research experience across concept testing, brand health tracking, usage and attitude studies, product testing etc.
  • Familiarity with qualitative research design, using a range of techniques (e.g. depth interviews, focus groups, online communities, diary studies and user research), moderation and data analysis.
  • Strong analytical skills, attention to detail and proficiency in data analysis tools
  • Strategic mindset with the ability to connect consumer insights to business strategies .
  • Flexibility to work in a fastpaced environment and ambiguous situations .
  • Ability to meet ambitious deadlines and deliver highquality work on tight timelines, including quickly turning around study plans and reports
  • Fluency in English (speak and write with high proficiency)


  • Bengaluru, Karnataka, India Swiss Re Full time

    About the Team The Data Management & Insights [DMI] team within Business Excellence is responsible for making client data accessible to stakeholders by systematically acquiring and ingesting it. The team also utilizes advanced analytics techniques to generate valuable insights for L&H Reinsurance [L&H Re]. With a continuous improvement mindset, they strive...


  • Bengaluru, Karnataka, India The Boeing Company Full time

    Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...

  • Category Manager

    4 weeks ago


    Bengaluru, Karnataka, India iimjobs Full time

    Category Manager - FMCG Developing the Marketing & Brand management strategy to drive topline & bottom-line performance of the assigned Brand /Product categories/Portfolio in line with the organizational goal. Responsible for executing all marketing and branding activities while maintaining Brand focus internally & externally. Analyse and provide consumer,...

  • Brand Manager

    4 weeks ago


    Bengaluru, Karnataka, India iimjobs Full time

    3-6 years of work experience from a leading FMCG set up in Personal Care/ F&B with 2-3 years of experience in marketing.MBA from a tier 1 / 2 institutes batches)Brief Job Descriptiono:Developing the Marketing & Brand management strategy to drive topline & bottom-line performance of the assigned Brand /Product categories/Portfolio in line with the...

  • analyst data

    4 weeks ago


    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Marketing Data & Insights teams provide deep data (internal and external sources) and analytics capabilities in support of all marketing activities including expertise in...

  • Senior Brand Manager

    4 weeks ago


    Bengaluru, Karnataka, India iimjobs Full time

    My client is a renowned name in the Personal Care and Beauty space and they are looking out for a Senior Brand Manager to join their office in Bangalore. In this role, you'll oversee marketing plans, analyse competition and consumer behaviour, develop new product launch strategies, drive insights, and collaborate effectively.Roles & Responsibility: Manage...


  • Bengaluru, Karnataka, India iimjobs Full time

    Position Title : Marketing Manager- ZoyaEducation : MBA from a premiere collegeRelevant Experience : 5-6 years of brand communication experience in Fashion& Lifestyle IndustryJob Details: Lead the Consumer understanding, Brand positioning, Collection Concepts, & Campaign management for Zoya Establishing Zoya as the leading aspirational brand in the fine...

  • Brand Manager

    4 weeks ago


    Bengaluru, Karnataka, India iimjobs Full time

    :Job Purpose:The position is responsible for the overall top-line and bottom-line target achievement in all geographies by focusing on the specific activities below. The product line involves any brand in our consumer care segment.Responsibility: Develop and sharpen the brand code for the brand / category in consideration. Develop and refine the brand...


  • Bengaluru, Karnataka, India Adobe Full time

    JOB LEVELP30EMPLOYEE ROLEIndividual ContributorWork with a variety of teams like Marketing, Finance, Product, customer support and eCommerce to understand business & customer needs & enable them to make data-driven decisions.Parse, stitch, and draw meaningful insights from different Adobe data sources (online, product usage, customer support, financial etc.)...


  • Bengaluru, Karnataka, India 25Taka Platform Private Limited Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Growth of existing brands: Manage production, new development, and growth of existing brands in the Bharat portfolio. Devise innovative growth strategies for the brand, track brand health and ensure delivery as per plan, including expanding product portfolio, pack-sizes, channels,...

  • Lead Engineer-Windows

    3 weeks ago


    Bengaluru, Karnataka, India Kenvue Full time

    KENVUE GCC, BengaluruPosition Title: Lead EngineerKenvue is currently recruiting a Windows Engineer to support the Consumer Health Business. The position can be located globally.At Kenvue, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brandsincluding NEUTROGENA,...

  • R&D group manager

    3 weeks ago


    Bengaluru, Karnataka, India Signify Netherlands B.V. Full time

    We are Signify, formerly Philips Lighting. We're the world leader in lighting for professionals, consumers and for the Internet of Things. Our passion for sustainability makes us one of the top 10 greenest companies in the world.See #SignifyLife through the eyes of our employeesWorking as a R&D Group Leader at Signify is dynamic. You lead one of the teams of...

  • Brand Manager

    4 weeks ago


    Bengaluru, Karnataka, India iimjobs Full time

    Open Position No1 :Brand Manager Job Location : BangaloreProfessional Experience & Qualification: BE/B.Tech/MBA with 8 to 14 years experience would help.Experience on Auto sector preferred from Automotive / FMCG / FMCD.Position description : Custodian of the customers voice. Enables organization to focus on company's brands. Manage brand through its...

  • Associate Manager

    3 weeks ago


    Bengaluru, Karnataka, India Talent500 Full time

    Market Research Analyst:Conduct research using both systematic and intuitive secondary research techniques and industry standard primary research methods.Continuously monitor the market and provide insightful quantitative and strategic analysis to our clients through various channels like LinkedIn insights, job boards etc.Required to decipher research...


  • Bengaluru, Karnataka, India Swiss Re Full time

    About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining...


  • Bengaluru, Karnataka, India Kenvue Full time

    Invoice to Cash Technology Product OwnerKenvue GCC, Bangalore is currently recruiting for an Invoice to Cash Technology Product Owner. This position reports to the he Finance Ops Product Group Lead and is based in India.Who We Are ?AtKenvue, part of the Johnson & Johnson Family of Companies (Kenvue), we believe there is extraordinary power in everyday care....


  • Bengaluru, Karnataka, India McAfee Full time

    Role Overview:McAfee is looking for a customer-focused, data-driven Product Supportability Manager. The role will partner with Support, Product Management, Engineering, and Marketing to build a customer-centric product experience focusing on user flow optimization and self-service. Outcomes include higher customer satisfaction and reduced impact during...


  • Bengaluru, Karnataka, India Exxonmobil Company India Pvt Ltd Full time

    Apply for Contracts Lead/ Manager Catalysts & Chemicals, Career Progress Consultants in Bengaluru/ Bangalore for 4 - 7 Year of Experience on

  • Branch Sales Manager

    4 weeks ago


    Bengaluru, Karnataka, India iimjobs Full time

    :Job Responsibilities: Manage & Drive Business through Architect/ Builder/ Contractor/ Designer / Influencers segment. Responsible for meeting the budgeted sales targets & profitability of the branch. Responsible for planning & conducting various demand generation activities in the region. Cultivating strong relations with the key accounts/clients for...

  • Lead Consultant

    2 weeks ago


    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    Job DescriptionThe Data Analytics Lead Consultant is responsible for supporting databases comprising human capital data, as well as improving data quality and reliability, and leveraging data analysis to optimize business results. The role will also recommend forward-looking improvements and enhancements to influence and implement HR data strategy. The role...