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Helpdesk Analyst
2 weeks ago
- Graduate (preferably technical) with 4-5 years experience.
- Good comprehension & writing skills.
- Must possess excellent customer handling skills.
- Comfortable to work in rotational shift with 24x7 support window.
- Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
- Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
- Strong troubleshooting knowledge of Windows 10 and related applications, MS Office Suite/O365 and PC hardware etc.
- Working knowledge of Active Directory (SD specific), MS Excel and other COTS applications etc.
- Strong working knowledge on ITSM platforms (ServiceNow) and Telephony tools (Avaya, Cisco etc.)
- Fair understanding of ITIL practices: Incident Management, Request Management, Change Management and Continual Service Improvement
- Should possess good reporting and analytical skills.
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Helpdesk Analyst
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob Description • Graduate (preferably technical) with 4-5 years experience.• Good comprehension & writing skills.• Must possess excellent customer handling skills.• Comfortable to work in rotational shift with 24x7 support window.• Provides Technical and Team guidance in activities associated with the identification, prioritization, and...
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Helpdesk Executive
2 weeks ago
Noida, Uttar Pradesh, India JLL Full timeAbout JLL We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...
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Helpdesk Associate
3 days ago
Noida, Uttar Pradesh, India NTT DATA Services Full time-Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and...
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Helpdesk Associate
2 months ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeProvides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. 2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and...
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Helpdesk Associate
4 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeProvides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. 2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and...
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Helpdesk Senior Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeProvides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. 2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and...
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15h Left Network Operations Team Lead
2 weeks ago
Noida, Uttar Pradesh, India Innovation Technology By Design Full timeWork Model: Fully On-SiteShift Type: Rotational EST HoursPosition Summary:Network Operations Center Team Leader will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD's onshore Clients when dealing with and...
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am-cm
2 weeks ago
Noida, Uttar Pradesh, India Genpact Full timeGenpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Assistant Manager- OTC Contract Management
2 weeks ago
Noida, Uttar Pradesh, India Genpact Full timeWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create...
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Assistant Manager- OTC Contract Management
2 weeks ago
Noida, Uttar Pradesh, India Genpact Full timeWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create...
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Helpdesk Associate
2 weeks ago
Noida, India NTT DATA Full timeNTT DATA Services currently seeks a "HelpDesk Associate" to join our team in "Bangalore". - typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. - Shift: Rotational shift....
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Helpdesk Analyst
2 weeks ago
Noida, India NTT DATA Services Full time• Graduate (preferably technical) with 4-5 years experience. • Good comprehension & writing skills. • Must possess excellent customer handling skills. • Comfortable to work in rotational shift with 24x7 support window. • Provides Technical and Team guidance in activities associated with the identification, prioritization, and...
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Helpdesk Associate
3 days ago
Noida, India NTT DATA Services Full time-Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and...
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Helpdesk Senior Associate
4 weeks ago
Noida, India NTT DATA Services Full timeProvides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. 2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and...
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Helpdesk Senior Representative
3 days ago
noida, India NTT DATA Services Full timeRoles and responsibilities Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook...
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Helpdesk Senior Representative
2 weeks ago
noida, India NTT DATA Full timeJob Description Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook...
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Helpdesk Senior Representative
1 day ago
Noida, India NTT DATA Full timeJob Description Roles and responsibilitiesPosition's General Duties and Tasks Required.Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting),...
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Helpdesk Senior Representative
2 days ago
noida, India NTT DATA Full timeJob Description Roles and responsibilities Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic...
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Network Operations Team Lead
1 month ago
noida, India Innovation Technology By Design Full timeWork Model:Fully On-SiteShift Type:Rotational EST HoursPosition Summary:Network Operations Center Team Leaderwill be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that theteam provides a first-class service to ITBD’s onshore Clientswhen dealing with and resolving...
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Network Operations Team Lead
3 weeks ago
Noida, India Innovation Technology By Design Full timeWork Model:Fully On-SiteShift Type:Rotational EST HoursPosition Summary:Network Operations Center Team Leaderwill be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that theteam provides a first-class service to ITBD’s onshore Clientswhen dealing with and resolving...
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Network Operations Team Lead
1 month ago
Noida, India Innovation Technology By Design Full timeWork Model: Fully On-SiteShift Type: Rotational EST HoursPosition Summary:Network Operations Center Team Leader will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and...
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Network Operations Team Lead
4 weeks ago
Noida, India Innovation Technology By Design Full timeWork Model: Fully On-SiteShift Type: Rotational EST HoursPosition Summary:Network Operations Center Team Leader will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and...
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Network Operations Team Lead
1 month ago
Noida, India Innovation Technology By Design Full timeWork Model: Fully On-SiteShift Type: Rotational EST HoursPosition Summary:Network Operations Center Team Leader will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and...
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Network Operations Team Lead
4 weeks ago
noida, India Innovation Technology By Design Full timeWork Model: Fully On-Site Shift Type: Rotational EST Hours Position Summary: Network Operations Center Team Leader will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with...
-
Network Operations Team Lead
4 weeks ago
Noida, India Innovation Technology By Design Full timeWork Model: Fully On-Site Shift Type: Rotational EST Hours Position Summary: Network Operations Center Team Leader will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing...
-
Network Operations Team Lead
4 weeks ago
Noida, India Innovation Technology By Design Full timeWork Model: Fully On-SiteShift Type: Rotational EST HoursPosition Summary:Network Operations Center Team Leader will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and...
-
Network Operations Team Lead
1 month ago
noida, India Innovation Technology By Design Full timeWork Model: Fully On-Site Shift Type: Rotational EST Hours Position Summary: Network Operations Center Team Leader will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with...
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Mt-cm
4 weeks ago
Noida, India Genpact Full timeWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
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Assistant Manager
1 month ago
Noida, India Genpact Full timeWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
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Mt-cm
3 weeks ago
Noida, Uttar Pradesh, India Genpact Full timeWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...