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Helpdesk Senior Associate
1 week ago
Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
3.Shift:
Rotational shift
Qualification:
Graduate with minimum 6 months+ experience in a technical support role.
- Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
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