Senior Regional Manager

Found in: beBee jobs IN - 2 weeks ago


Chennai, Tamil Nadu, India iimjobs Full time
Senior Regional Manager - LM Ops - ecommerce

Sr. Regional Manager - LM Ops

Budget:
Upto 35 lpa

  • Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
  • Ensure Profitable operations in the region.
  • Continuously improve in reducing Error rate in Operations Management in the region.
  • Maintain the cost of operations as per budget in the region.
  • Ensuring Regional Performance reporting periodically.
  • Ensuring Customers in the region are delighted at all times.
  • Promptly and effectively manage customer escalations in the region along with support team.
  • Ensuring employee engagement initiatives are implemented.
  • Ensure 100% ZTP (Zero Tolerance Policy).
  • Ensuring Regional Deliverable are met and duly reported.
  • Ensure SOP Adherence in the region at all times.
  • Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan.
  • Ensure commercial and statutory compliances are met along with the support of teams in the region.
  • Training and Development of teams in the region.
  • Managing environmental bodies effectively.
  • Ensure Succession Planning at the Region.
  • Grievance Handling and Conducting Open House/meetings with regional teams.
  • Proactively identify gaps in operations and support processes that impact operations and take preventive action.
  • Conduct Monthly Review Meeting (MRM) along with Regional Managers and Area Managers and Support team.

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