Service Communication Manager

4 weeks ago


Thāne, Maharashtra, India Satvam Consulting Private Limited Full time
Company: Leading insurance company in IndiaJob profile: End-to-end Operationalization of service communicationDesign Service communication framework Implement customer-centric messaging that simplifies technical jargon and makes complex information easily understandable.Design CRM communication to customers for all channelsDesign communication to promote self-service modes, intent to increase self-service utilizationIdentify and execute initiatives to improve self-servicing options for customers to reduce queriesDevelop/Review scripts for Contact Centers for all LoBs in order to expedite query closure and improve customer satisfactionCo-ordination with internal and external teams, Raising JIRA for all APDM / query / complaint receivedTechnical skills: Service communication, digital marketing, public relations, marketing, advertisingSoft skills: Good communication skills, problem solving, interpersonal skills, analytical thinkingEducational Qualification: Any graduateExperience: 4-6 years experience is required
  • Experience4 - 10 Years
  • No. of Openings1
  • EducationAny Bachelor Degree
  • RoleService Communication Manager
  • Industry TypeInsurance / Claims
  • Gender[ Male / Female ]
  • Job CountryIndia

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