Capacity Manager

4 weeks ago

Gurgaon, Haryana, India Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Capacity Manager - Resource Management-1

Overview

The Advisors Client Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include Strategy and Transformation, Performance Analytics, Marketing Services, Business Experimentation, and Specialised Programme Delivery Tracks.

Advisors Client Services is the consulting arm of Mastercard Data and Services. We combine professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of our clients. While specializing in the payments industry, we also work closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

The role of the Staffing Senior Analyst is to work very closely with the Advisors Client Services leadership team, project managers, pre-engagement managers and team members within their tracks, to ensure the Client Services organization is effectively executing against our strategy and to drive engagement within our teams. With a strong understanding and specialized knowledge of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do.

Role


• Aggregate staffing needs at a track level, understanding specific engagement requirements and coordinating prioritization between projects;


• In close cooperation with the Client Service leadership, assign the appropriate capacity to client engagements based on predefined criteria targeting optimization of resource utilization and learning opportunities for team members across specialisations and markets;


• Manage settings in the internal systems through all phases of the engagement lifecycle;


• Aggregate track level metrics and insights for management reporting purposes;


• Work with their allocated staffing Track Leads to ensure appropriate and well thought through, balanced team structures are proposed thereby ensuring quality outcomes on the projects and success for the clients.


• Work collaboratively with other staffing managers and the business within a structured framework and against set timelines to ensure efficient and smooth running of a weekly

staffing batch-based process.

All about you

Essential skills and experience:


• Partner at heart – Needs to work in very close partnership with Advisors Client Service team members and the rest of the Global Staffing team;


• Business acumen – Good understanding of the business drivers that impact on overall revenue generation. Ability to understand when to be pragmatic and when to be firm.


• Strong interest in people well-being and development – focused on making the client services team member experience best in class


• Client centric – strong focus on internal client relationships and ensuring service level satisfaction.


• Agile – Must be able to work in an agile environment with short sprints, changing briefs and requirements to pivot at short notice.


• Project Manager – Able to manage multiple priorities simultaneously


• Strong individual contributor- able to self-manage independently, while coordinating with Track and global staffing teammates


• Previous experience in a similar role in another professional services company beneficial.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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