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Black Belt Manager
2 weeks ago
Quality delivery manager plays the role of a consultant to India and NA Stakeholders in Quality/Operational excellence initiatives and supports the aligned BU in meeting their business targets
High Level responsibility area
- Identify and program manage division wide strategic/key initiatives and projects related to improvement and change management
- Drive a metrics based, continuous improvement culture within the organization
- Design and Drive the innovation strategy for Benefits / aligned business unit
- Design and facilitate Quality trainings - Six sigma Green Belt / lean trainings
- Provide advance statistical analytics on critical metrics to business stakeholders
- Support business in achieving their Year on year business and financial targets
- Work can range from medium to high complex depending on the client situations and Project selections
- 40-50% allowed in terms of taking decisions and having the flexibility of create own plan of execution
- High Level of interactions required with Management and Leadership Level
- Role demands Coaching and Mentoring Senior BB's - 10% of the job
Leadership Model (LM): Deliver Distinctive Client Value
Deliver measurable impact by leveraging relationships, client/industry knowledge and the "Best of Alight" to provide distinctive solutions e.g., Consulting Skills, Selling Skills, Client Knowledge, Client Service
- Play a consultant role for stakeholders on Quality approaches and Industry / organization Best practices
- Participate and Effectively contribute to Stakeholder/clients Operational reviews and routines
- Conduct stake holder analysis, anticipate stakeholder needs and showcase / share skill set & Quality service offerings with stake holders
- Ongoing evaluation and awareness of Client/stakeholder critical requirements so as support formulation of an effective risk mitigation plan
- Know your Client – Understand of the book of business in terms of clients, domain and projects - provide in
- Analyze data on key client operational metrics to understand opportunity for improvement
- Drive use of structured problem solving approach to identify root causes and support as per business requirements - Be flexible with work hours as required to work with global and off-shore resources
- Participate in trainings and business management routines in office/offsite/other office locations
- Demonstrate Change Management capability for self and teams
- Be flexible to changes & continuously evaluate to adapt to the culture of the organization
- Solicit feedback, understand own development needs in consultation with the manager and work to achieve development goals
- Conduct Talent Assessment and Performance Management for Direct and Indirect Reports
- Retention – Create channels for colleague retention and career opportunities
Colleague Engagement :
Adhere to defined Colleague Connect routines
- Partner with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work on global projects
- Manage through multiple reporting channels and relationships globally
- Design and facilitate Quality trainings - Six sigma Green Belt / lean trainings
- Drive the strategy to leverage the Innovation Platform "Pragati" .
- Establish Key metrics and targets to measure performance on innovation
- Plan and execute steps to improve business, domain and client specific knowledge of team
- Identify and Promote sharing and implementation of best practices across organization
- Handle large/diverse teams and manage project outcomes across domains, clients and locations and time zones.
- Demonstrate Change Management capability for self and teams
- Generate results through leveraging talent
- Provide advance data Analytics as per Business Unit / Process requirements
- Drive a culture of process controls for critical processes
- Design and develop metrics for critical processes
- Drive improvements in metrics
- Support business to create plan for meeting their year on year efficiency and productivity targets
- Proactively Identity opportunities for capacity creation
- Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
- Responsible for budget inputs and meeting budgeted financial goals
- Drive initiatives to optimize utilization and deliver on productivity targets
- Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
- Provide advance data Analytics as per Business Unit / Process requirements
- Drive a culture of process controls for critical processes
- Design and develop metrics for critical processes
- Drive improvements in metrics
- Support business to create plan for meeting their year on year efficiency and productivity targets
- Proactively Identity opportunities for capacity creation
- Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
- Responsible for budget inputs and meeting budgeted financial goals
- Drive initiatives to optimize utilization and deliver on productivity targets
- Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
- Use Six Sigma and Lean tools as required
- Facilitate / Lead Org level projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies
- Acts as a program manager for BU specific or division level programs
- Manage Cross functional teams to drive productivity / automation initiatives
- Establish routines and drive governance around key metrics/project outcomes
- Use analytical and problem solving skillset to produce Quality work in line with business requirements
- Be respectful and trustworthy and trusting of others
- Understand Alight Code of Conduct and data privacy requirements.
- Complete all related trainings and holds self-accountable for behaviors that support Hewitt Policies and guidelines
- Participates in community service
- Review Lean/Six Sigma Projects before Project closure.
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