Manager - LDT

2 weeks ago

Gurgaon, Haryana, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Manager, Lean Digital Transformation

A Black Belt in Genpact is responsible for managing and executing a roadmap of High Impact Projects that solve for the business problems/opportunities of key customer(s) through usage of methodologies like Lean, Six Sigma, Business process re-engineering or Digital/ Analytics solutions

The role would be responsible for the effective delivery of the key transformation projects for the clients with a distinctive focus on deploying digital technologies like Robotics, Machine Learning, Intelligent automations, etc by working with cross-functional global teams to favorably impact to the business outcomes of the customer. Given the nature of the role and distribution of the teams, the role may require travel and flexibility. This provides an opportunity to work in cross-functional environment where soft skills come to the fore more often, gives exposure to senior stakeholders – internal and external.

Key Responsibilities

·Create a roadmap for driving lean digital transformation and process improvement for the client's core and enterprise operations

·Create Point of Views and Art of the Possible by assessing operations from the lens of Digital, Analytics and Process Re-engineering/re-imagination

·Lead digital led transformation Projects for the business, individually complete 2-3 high impact projects per year per guidelines for certification

·Program management – involving cross-functional teams and multiple project leads for timely delivery of results

·Lead and Implement business process management system for new clients

·Drive Lean Digital Transformation DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up

·Coach & Mentor Project Owners and Team Members in DMAIC and Lean projects

·Partner with operating teams in delivering key SLAs, productivity commitments, risk mitigation, etc.

·Establish a governance framework and steer continuous improvement conversations with clients/internal stakeholder

Qualifications We seek in You

Minimum Qualifications / Skills


• MBA / Masters

Preferred Qualifications/ Skills

·Certified Project Manager/Black Belt

·Certified in RPA/Digital

·Program Management skills – leading clusters of individual projects in parallel through wide cross-functional teams

·Strong Influencing skills and clarity of thought

·Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them

·Working/functional experience of Digital offerings such as Robotics Process Automation, Artificial Intelligence, Predictive Analytics, Machine Learning, etc.

·Ability to challenge status quo & out of the box thinking

·People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others.

·Delivers oral and written communications that have clarity and impact.

·Creates a team environment of accountability and commitment for reaching project goals.

·Should be open to traveling to multiple client locations up to 3 months duration for short term or 12 months for long term assignments

·Ability to work in diverse teams and with multiple internal and external stakeholders

·Black Belt Certification and Project Management Certification is an added advantage

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