Senior Manager

2 weeks ago

Gurgaon, Haryana, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Senior Manager, Lean Digital Transformation

A Black Belt in Genpact is responsible for managing and executing a roadmap of High Impact Projects that solve for the business problems/opportunities of key customer(s) through usage of methodologies like Lean, Six Sigma, Business process re-engineering or Digital/ Analytics solutions

The role would be responsible for the effective delivery of the key transformation projects for the clients with a distinctive focus on deploying digital technologies like Robotics, Machine Learning, Intelligent automations, etc by working with cross-functional global teams to favorably impact to the business outcomes of the customer. Given the nature of the role and distribution of the teams, the role may require travel and flexibility. This provides an opportunity to work in cross-functional environment where soft skills come to the fore more often, gives exposure to senior partners – internal and external.

Responsibilities

·Set up new operations for success via BPMS projects

·Ops risk identification and mitigation – Targeted focus on process management within control limits

·Continuous improvement projects on key metrics / stabilization support

·Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement.

·Works with Training & Ops to train associates in process execution.

·Works with Ops to implement improvement plans, process monitoring tools (PKTs, Transaction / Accuracy checks, etc.) & refresher trainings.

·Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities;

·Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology;

·Working closely with Operation and Functional Teams to identify process monetizable opportunities, process bottlenecks to drive stabilization, conduct root cause analysis and implement process improvements across the business or organization;

·Initiating and leading projects that improve end-to-end processes; Setting, validating and auditing measurement systems to deliver business impact;

·Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives;

·Supporting Transition teams in volume analysis, metric base lining and target setting for new processes;

·Driving Standardization and Global Best Practices within the organization;

·Conducting Quality and Digital Awareness Trainings within the organization;

·Coaching & Mentoring Green Belts and Project teams to fulfill certification requirements, quality and process improvement objectives;

·Conceptualizing and completing Black Belt (BB) projects aimed at driving End-to-End business impact to processes;

·Drive project management to deliver Digital asssesements and deployments

Successfully graduating the training plan attached to the position and the tasks. Training other team members regarding the daily tasks whenever necessary and requested by the manager.

Qualification

Minimum Qualification

·Any Graduate, preferably – MBA with relevant experience.

·Green Belt certification/ Black Belt/ Lean/ any other Quality Certification would be a plus.

Preferred Qualification

Extensive experience with Microsoft Office (Excel and PowerPoint high efficiency) Demonstrated Project Management skills with ability to handle multiple tasks; (Project management degree/diploma/certification would be an advantage) Proven track record of driving transformation in client operations Competence in balancing Change Management Confirmed proficiency in navigating through structured as well as unstructured client business settings

·Excellent interpersonal, facilitation and presentation skills.

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