Assistant Vice President Process Excellence

1 week ago

Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time
DESIRED SKILLS & COMPETENCIES

  • Excellence leader with a demonstrated history of working in the outsourcing/offshoring industry.
  • Experience in managing Quality/ Process Excellence initiatives for a cluster of engagements with a size > 2000 FTEs
  • Experience in managing a team of black belts and their career pathing
  • Must have led/ driven six sigma and lean projects as a Black belt and mentored LSSBB projects as a Lead / Master black belt
  • Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
  • Must have worked in cross functional teams and demonstrated ability to drive change in the process.
  • Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers.
  • Experience in working with the sector leaders and putting together a strategic roadmap for the transformations
  • Well versed with MS Office – Excel and PowerPoint.
  • Exposure to working in Process excellence role in third party BPOs
Exposure in driving high impact transformation projects involving technology and process re-engineering.

  • Lead consulting assignments and deliver business value to the customers through quality initiatives.
  • Lead a team of black belts in achieving the cost saving, process standardization, value creation targets for a luster
  • Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
  • Be a strategic partner for sector leader in driving transformation and customer advocate for the line of business
  • Drive benchmarking and best practices deployment across accounts.
  • Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
  • Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
  • Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
  • Drive projects to improve and maintain the profitability of the process.
  • Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
  • Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen by facilitating workshops, roadshows etc
  • Drive standardization practices and ensure strict compliance in internal and client defined processes.
  • Ensure all process metrics are met.

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