Loop - Manager - Customer Success (3-5 yrs)

4 weeks ago


Gurgaon, Haryana, India iimjobs Full time

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

KRAs :

- Work with our existing merchants on their problems (own NPS) and help them use the products in best possible way and grow their subscription business (subscription business growth).

- To achieve this, they would do analysis on their business and recommend insights on what could be done to improve the business. Should be good with numbers - excel is must / SQL or R preferable.

- Basis above, articulate solid POA and work with merchants + internal teams wherever applicable in executing this. Good communication / articulation.

- To achieve above plan, they would have need to be a good stakeholder management so past experience in this would be helpful. Our product is evolving at rapid pace + we are uncovering so many new insights so they must have structured way of operating + handle multiple things simultaneously.

- By executing above plan, they would have figured out some insights on the product so they work with closely with the product team to improve the product. They will work with out content and marketing team to write strong case studies.

- They work with merchants to get more referrals (own new ARR).

- Work-experience in SaaS would be helpful. Minimum 3 years experience. If you know anyone who fits the bill - please speak with them and connect us.

- This person will be working in the US timezone.



  • Gurgaon, Haryana, India iimjobs Full time

    KRA's: Engage with existing merchants and help them drive maximum value of product. Directly responsible for retention, product adoption, NPS and subscriber growth for merchants. Responsible for new brand logo acquisitions via referrals and outbound. Be a product evangelist in DTC communities and webinars. We would encourage MSMs to write product case...


  • Gurgaon, Haryana, India iimjobs Full time

    The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. KRAs : Work with our existing merchants on their problems (own NPS) and help them...


  • Gurgaon, Haryana, India iimjobs Full time

    Loop is one of the leading subscription management apps on Shopify helping D2C merchants to build the best subscription experience.Loop's all in one subscription management suite helps merchants to sell, manage and retain subscriptions and thus helping them to achieve the highest possible customer lifetime value.Since our launch in Oct, 2021 we have been...


  • Gurgaon, Haryana, India iimjobs Full time

    Manager - Customer Success About the role:What you do in this role will have a real, genuine impact on the growth of our business whether it's building strong strategic relationships and crafting new revenue opportunities for our partners, or being the voice of the customer to internal stakeholders and advocating on their behalf.Your Impact in Role: Own the...


  • Gurgaon, Haryana, India iimjobs Full time

    We are looking for the first person in content marketing to share our story/product with the world and more so with our potential / future customers. We are building an awesome product for US DTC brands, which helps them make more money while giving a better experience to customers. Literally win-win for everyone. DTC founders/executives have thousands of...


  • Gurgaon, Haryana, India iimjobs Full time

    About us Loop is one of the leading subscription management apps on Shopify helping D2C merchants to build the best subscription experience. Loop's all in one subscription management suite helps merchants to sell, manage and retain subscriptions and thus helping them to achieve the highest possible customer lifetime value.Since our inception in Oct, 2021 we...


  • Gurgaon, Haryana, India iimjobs Full time

    This role is very hands-on and may require long-working hours. This role is for US timezone 5PM 3AM Location is Gurgaon (inoffice role)This role is +1 to founders - we have grown rapidly based on exceptional merchant experience and referrals. We are looking for a merchant experience lead to work across onboarding, support and CSM functions to ensure...


  • Gurgaon, Haryana, India Human Peritus Full time

    About the internship:Selected intern's day-to-day responsibilities include working on customer experience management.Additional information: Job offer following an exceptional performance during the internship. > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 23rd Apr'24 and...


  • Gurgaon, Haryana, India iimjobs Full time

    Specialist - Product Solutions QUALIFICATIONS: Minimum of 5 years of experience in Key Account Management and B2B quotacarrying sales experience along with customer success preferably with complex or technical SaaS products. Demonstrated ability to successfully demo software products for various use cases. Strong analytical and quantitative ability to...


  • Gurgaon, Haryana, India iimjobs Full time

    Roles & Responsibilities Spearhead the development and execution of ambitious performance marketing strategies across Meta (Facebook), Google, Amazon, and Flipkart. Drive unparalleled success in user acquisition, engagement, and conversion rates, setting new benchmarks for excellence and innovation. Redefine industry standards through visionary leadership...


  • Gurgaon, Haryana, India iimjobs Full time

    Manager - Data Security KEY RESPONSIBILITIES: Lead the design, implementation, and maintenance of data privacy and security policies, procedures, and controls Monitor, measure and ensure governance of controls for compliance such as IRDAI, AADHAAR Act and Data Protection Bill (India) Ensures the security and protection of personal information in the custody...


  • Gurgaon, Haryana, India timesjobs Full time

    Position Title-Channel Sales Lead/Manager CTC-20-45k Experience-1-5 Yr Location-Gurugram Working Mode-On-Site Primart Skills-Property Loan,Home Loan Qualification-AnyResponsibilities:As Channel Sales Manager at Creditnama, you will be entrusted with a variety of responsibilities:Build B2B2C network: Develop strategic connections and partnerships with...


  • Gurgaon, Haryana, India iimjobs Full time

    Primary Qualification Criteria: At least 1 year experience of working in a SAAS startup Experience doing B2B cold email marketing to the US EU regionIf you are a cold email marketer who understands and enjoys the following, apply for this position. Technical infrastructure best practices for cold emailing, Scale it up as per sending requirements and...


  • Gurgaon, Haryana, India iimjobs Full time

    Roles & Responsibilities: Work with Predictive Modeling on finding support and determining new model selections. Maintain all US filing support documentation based on new models. Assist in analyzing, identifying and tracking new market trends, including underwriting and rate actions and proposing what actions to take. Assist in line specific make / model...

  • Product Manager

    3 weeks ago


    Gurgaon, Haryana, India iimjobs Full time

    As the Product Manager you will be responsible for driving the product vision, strategy, and execution, collaborating closely with cross- functional teams to deliver innovative solutions that meet customer needs and drive business growth. You will have the opportunity to lead the development lifecycle, from ideation to launch, while continuously iterating...


  • Gurgaon, Haryana, India iimjobs Full time

    We are a team of 35 people and we are looking for a people lead to own everything related to people - hiring, engagement, productivity and employee NPS. Someone who has high EQ; is mature and and thinks from other peoples perspective. In a dayday numbers game this person should be able to weighin with people's perspective. Someone who has owned or...


  • Gurgaon, Haryana, India iimjobs Full time

    About PlanetSpark :PlanetSpark is on a mission to build the next generation of confident speakers and creative writers amongst kids and young adults. We are a series B funded global company impacting over 13 countries through live classes on communication skills through handpicked top 1% teachers, We are the category creators and market leaders in the...


  • Gurgaon, Haryana, India iimjobs Full time

    Role Summary: Category - Manager is the business owner for his / her category including P&L and budget for the category. He/ she will be responsible for delivering sales, increasing AOV, optimizing channel mix, pricing, and promotion for the owned category, including reporting and monitoring of sales across channels.Primary Function and Responsibilities :...


  • Gurgaon, Haryana, India iimjobs Full time

    LOCATION:Gurugram (WORK FROM OFFICE)Company Name: ConfidentialSalary: ConfidentialMUST HAVE EXPRIENCE:Social Media listening, Social media analytics, Social media monitoring, Team handling, online reputation management(ORM)WHAT YOU'LL DO:Don't go exactly by the JD Social Media listening, Social media analytics should be strongDATA ANALYSIS AND REPORTING...


  • Gurgaon, Haryana, India Internshala Trainings Full time

    About the internship:Our newly launched product line placement guarantee courses (PGC) is an exciting next step in that direction. PGCs are in-depth, rigorous, online specializations that prepare students for an internship/job in that domain. For this new product line, we are looking to set up the world's best program delivery and user engagement team - a...