Loop - Merchant Success Manager (3-5 yrs)

3 weeks ago


Gurgaon, Haryana, India iimjobs Full time

KRA's:

  • Engage with existing merchants and help them drive maximum value of product.
  • Directly responsible for retention, product adoption, NPS and subscriber growth for merchants.
  • Responsible for new brand logo acquisitions via referrals and outbound.
  • Be a product evangelist in DTC communities and webinars.
  • We would encourage MSMs to write product case studies and work closely with the product team to improve the product.

Ideal profile:

  • Have worked in merchant facing roles for atleast 3 years and a total of ~5 years of experience.
  • Good problem solving skills and articulation. Background in marketing would be preferred.
  • Have owned either product adoption or revenue numbers in previous roles.
  • Strong action bias and high focus on execution.
  • Comfortable with Excel and knowledge of SQL / R would be preferable.


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