Senior IS Process Specialist for Change Control
3 weeks ago
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
This is a position with global grade
12
This position reports toIS Department Manager Change Control
Your role and responsibilitiesIdentifying, initiating and coordinating end-end process improvements of the change management process and ITSM tool in GBS IS. Governing proper reporting tool functionality and acts whenever amendment is required
Acting as a single point of contact for service operations and as the advocate of global change control process. Ensuring a seamless delivery of single and cross-domain (infrastructure and application) changes to minimize any possible risks and service disruption
Leading service improvement (SIP) Meetings scheduled weekly with vendors. Driving operations related governance meetings (CAB/Change advisory board), including the preparation of the meeting agenda. Supporting CAB meetings organized by applicational teams and acting as advisory body
Administrating and managing a change requests backlog and initiating adequate reactions in case of disturbing trends; actively working towards backlog reduction wherever possible. Ensuring that change requests are assessed following global change control process
Maintaining continuous governance over change requests owned and processed across all suppliers. Guiding, supporting and motivating IS service and product owners to implement and follow the established guidelines for changes within GBS IS
Leading failed change exemption process for the suppliers with SLM team coordination. Reviewing, assessing and verifying cross-domain change requests submitted by the suppliers. Preparing CAB meeting agenda, chairing the meeting and sending meetings minutes
Cooperating, coordinating and closely monitoring escalated cases to meet business requirement. Participating and responsiveness in any communication received either in the personal or shared mailbox or any other method of communication, regarding Change Management Operations
Managing the shared mailbox (cleanup of unnecessary messages, appropriate categorization). Scheduling ad-hoc meetings whenever needed, e.g. in order to resolve stalemate situations
- Bachelor's or Master's degree in Computer Science, Engineering or any related technical field
- Minimum 8+ years working experience in IT area with at least 5 years of relevant experience in Service Management area – Change, Release, Incident in large enterprise within global environment
- Excellent understanding of ITIL and Service Integration and Management (SIAM) concepts
- Knowledge for infrastructure and application services is a must. Broad knowledge about service management tools and platforms
- Ability to articulate complex ideas and solutions in easy to understand terms
- Excellent analytical skills and a deep understanding of the overall context of business processes and IS technologies
- Excellent teamwork and collaboration skills using standards methodologies. Outstanding verbal and communication skills, excellent facilitation, coaching and mediation skills
ABB's shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, HR Services provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website
Work model: on site #LI-onsite
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