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Technical Account Representative

1 month ago

Bengaluru, Karnataka, India Oracle Full time

Job Description

Our Ideal Candidate:

Our ideal candidate will typically be expected to demonstrate the following attributes:

  • Good understanding on Oracle SaaS and ERP / SCM Modules
  • Experience with implementation and support of Oracle SaaS ERP / SCM Applications, including at least 2 full cycle projects
  • Experience conducting a project management in cloud-based (Oracle SaaS) technology
  • Hands-on Oracle SaaS ERP / SCM implementation experience
  • Good knowledge of Artificial Intelligence and specifically embedded SaaS AI features
  • Effectively manages scope and customer expectations on individual assignments
  • Follows through on all assignments and takes ownership of client issues
  • Coordinate with Product Manager and business partner to model, design, and build business solutions.
  • Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
  • Solid project management experience; PMP is desirable
  • Should have a strong customer management skill
  • Excellent standout colleague, willing to learn new technologies & problem-solving skills
  • Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
  • Strong organization skills, detail oriented & communication skills
  • University degree, with post graduate technical or management qualifications or other relevant experience.
  • Fusion ERP / SCM Certification preferred

Your Qualifications:

The candidate should have demonstrated ability in Oracle SaaS including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with their customers is must.

The role will be based in Bangalore / Hyderabad / Delhi

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

  • As a TAM, manage the service delivery through virtual team of resources.
  • Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy.
  • Manage customer requirements for upgrades and migration.
  • Manage collaborators, create and publish the project plans, and other documents
  • Manage the project kick-off and governance throughout the project life cycle.
  • Work on improvement initiatives as required

ACCOUNTABILITIES

  • Review existing services & contracts and understand the scope thoroughly.
  • Generate & manage service delivery plan, key work you're doing, marshal resources as required, RACI, risks, issues and dependencies according to CSS standards.
  • Deliver regular business and operational reviews to key business collaborators.
  • Implement Service Improvement policy and processes.
  • Manage and co-ordinate changes in customer environments per customer strategy.

RESPONSIBILITIES

  • Technology Organisational Change
  • AI Adoption
  • Contractual and Financial Control
  • Service plans and Governance
  • Problem and Incident Management
  • Issue and Risk Management
  • Critical issue Management
  • Standard Process Advice and Recommendations
  • Business Development and Renewals
  • Customer Satisfaction
  • Provide leadership, motivation and direction

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, allowing you to thrive in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer


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