Head - Customer Service - Call Centre (4-10 yrs)
1 month ago
Head Customer Service
- Manage contact center operations
- Be responsible for all operational metrics (SLAs, resolution TATs, and customer experience)
- Act as trainer/ coach for call center team conducting new joiner and regular on-job training
- Drive our training programs and performance management frameworks for employee growth
- Work closely with the product team for developing technology solutions to improve existing processes and team productivity
- Drive 'continuous improvement' in call center operations to drive excellence
- Hire and build a highly motivated, well-trained contact center team
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Customer Support- Web Chat
5 days ago
Pune, Maharashtra, India timesjobs Full timeCustomer Support- Web Chat 3 yrs PuneJob DescriptionCustomer Support- Web ChatWe are hiring for UK Webchat Looking for Graduates only with 1 year of International BPO experience Excellent verbal and written communication Okay to work in 24*7 shifts Immediate joining Role:Voice / Blended - Other Salary: Lacs PA Industry:BPO / Call Centre Department:Customer...
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Jr Customer Service Executive
2 weeks ago
Pune, Maharashtra, India timesjobs Full time# Position: Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1Date: 1 Apr 2024Location: Pune, IndiaCompany: Tata CommunicationsJr. Customer Service ExecutiveOperational role that works under direct supervision, responsible for day-to-day customer service operationsPurpose - Broad objective of the roleJOB...
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Customer Service Executive
1 week ago
Pune, Maharashtra, India timesjobs Full timeCustomer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad Outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...
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Customer Service Executive
2 weeks ago
Pune, Maharashtra, India timesjobs Full timeJob Title: Customer Service Executive - Technical Support CenterDate: 27 Mar 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose -...
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Customer Service Executive
1 week ago
Pune, Maharashtra, India timesjobs Full timeJob Title: Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose:...
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Customer Service Executive
1 week ago
Pune, Maharashtra, India timesjobs Full timeCustomer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...
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Tele Calling Executive
2 weeks ago
Pune, Maharashtra, India timesjobs Full time: Tele Calling ExecutivePosition Overview:We are looking for a Tele-calling Executive with 1 year of experience to initiate outbound calls to potential leads by ensuring effective communication, understanding client needs, and managing client relationships. This role is for full-time employment based on performance.Here are some key responsibilities for a...
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Sr Customer Service Executive
1 week ago
Pune, Maharashtra, India Tata Communications Ltd Full timeApply for Sr Customer Service Executive Global Network Operations, Career Progress Consultants in Pune for 0 - 4 Year of Experience on
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Customer Service Executive
1 week ago
Pune, Maharashtra, India timesjobs Full time### Customer Service Executive - Customer Service Operations (Customer Service Operations) - B2101_1- Date: 4 Apr 2024- Location: Pune, India- Company: Tata CommunicationsBroad outline of the Role SOC incident management.Purpose - Broad objective of the role Handling NON FTR trouble tickets of ILL/MPLS/DLC PRI and SIP customers End to end coordination with...
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customer service specialist
2 weeks ago
Pune, Maharashtra, India timesjobs Full timeJOB DESCRIPTIONCUSTOMER SERVICE SPECIALISTAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or...
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customer service specialist
4 weeks ago
Pune, Maharashtra, India TE Connectivity Full timeAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and...
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Customer Executive Internship
4 weeks ago
Pune, Maharashtra, India Techknowsmart Consulting Full timeAbout the internship:Selected intern's day-to-day responsibilities include: 1. Lead Management: Sending the right emails and messages and following up with calls2. Tracking the whole sales process from lead to customer support through CRM tools (Zoho)3. Keeping the complete customer satisfaction process intact and managing the complete database of prospects,...
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Customer Support Executive
2 weeks ago
Pune, Maharashtra, India timesjobs Full timeJOB DETAILS1) Answer/Make calls professionally to provide information about products and services.2) Prepare quotes for the customers and answer their emails.3) Ensure full customer satisfaction.MUST HAVE SKILLS1) Very Fluent English.2) Passionate and hardworking.3) Confident and a good sense of humor.4) 1-week training will be provided on the tools we use...
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Customer Service Executive
3 weeks ago
Pune, Maharashtra, India Tech Mahindra Full timeJob Requirements Job Title: Customer Service ExecutiveCompany Name: Tech MahindraLocation: PuneSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a crucial role in our...
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Sr Customer Service Executive
1 week ago
Pune, Maharashtra, India timesjobs Full timeJob Title: Sr Customer Service Executive - Global Network OperationsDate: 21 Nov 2023Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad...
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customer service specialist
2 weeks ago
Pune, Maharashtra, India TE Connectivity Ltd Full timeApply for CUSTOMER SERVICE SPECIALIST, Career Progress Consultants in Pune for 6 - 8 Year of Experience on
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CUSTOMER SUPPORT Executive
1 week ago
Pune, Maharashtra, India timesjobs Full timeOverview for RepaymentThe candidate will be responsible to call the customer who have not paid the bill on time and try to resolve the issue the customer is facing.Identify the needs of customers, resolve issues, and provide solutionsEnsure that the customer service script provided is followed through out the callShould be able to quickly identify problem...
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Team Lead
3 weeks ago
Pune, Maharashtra, India iimjobs Full timeResponsible for driving sales at designated residential project. Acquiring new customers through Channel Partners, marketing campaigns, data calling, selfgeneration, networking and referral. Attending client calls received through marketing campaigns understanding & explaining about project, ensuring diligent follow up and converting leads to site visits....
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Data Architect
2 weeks ago
Pune, Maharashtra, India Advitha Tech Solutions Full timeJob Description :1. Deep knowledge of software systems development background and open source technologies.2. Technical expertise with data models, data processing, and data storage.3. Experience with AWS Cloud Services. 4. 8-10 yrs of experience in Python & Golang Programming languages.5. Working experience with unit testing frameworks and Git.6. Agile...
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Pune, Maharashtra, India iimjobs Full timeManager-Recruitment ( IT & Analytics)Core responsibilities: Drive sourcing capability & capacity across a geographically dispersed team of partners within to proactively build diverse candidate pools while leveraging all available talent channels. Work closely with business leaders to influence and deliver quality assessment and high touch candidate...