Senior Workforce Representative

3 weeks ago


Gurgaon, Haryana, India UnitedHealth Group Full time

Optum is a worldwide organization focusing on providing care combined with technology to enhance the well-being of millions of individuals. Working with us means contributing to better health outcomes by facilitating access to healthcare, pharmacy benefits, data, and resources necessary for people to thrive. Our culture embraces diversity, offers comprehensive benefits, career growth opportunities, and a chance to influence the communities we reach on a global level. Join us in Caring. Connecting. Growing together.

Primary Responsibilities:

  • Offering support in short term forecasting, scheduling, and inventory management for Operations
  • Implementing WFM scheduling/RTA support
  • Collaborating with operations daily to ensure adequate staffing for meeting service level objectives
  • Working with Workforce Planning team for accurate forecast loading
  • Ensuring awareness of staffing needs and development of mitigation plans
  • Managing schedules and skill allocation for new hires
  • Assisting in metrics improvement, trend reporting
  • Utilizing workforce management software and historical data for effective staffing decisions
  • Supporting short term forecasting and daily staffing allocations
  • Observing agents' performance versus schedules through call center tools
  • Managing inventory for meeting service levels and turnaround times
  • Understanding technical and business solutions to present to management
  • Preparing and maintaining reports, dashboards, and packages
  • Complying with company policies and employment contract terms

You'll receive recognition for your performance in a challenging environment that provides clear directions for success and development opportunities.

Years of post-high school education can be substituted for experience.

Required Qualifications:

  • High School Diploma/GED OR 3+ years of call center and/or back-office operations
  • 2+ years of call center and/or back-office operations experience
  • 1+ years of Workforce management experience
  • Intermediate proficiency in MS Excel and MS Word

Preferred Qualifications:

  • 2+ years of workforce systems experience with platforms like Avaya, CMS, IEX, eWFM, Genesis, and Blue Pumpkin
  • Flexibility to work weekends and a varied schedule

At UnitedHealth Group, our mission is to improve health outcomes and make the health system more effective for all individuals. We are dedicated to providing equitable care, reducing health disparities, and promoting better health for everyone, regardless of race, gender, sexuality, age, location, or income. Join us in our mission to create positive change.



  • Gurgaon, Haryana, India UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Workforce Manager

    1 week ago


    Gurgaon, Haryana, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Gurgaon, Haryana, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Gurgaon, Haryana, India Expedia Group Full time

    Senior Workforce Planning Analyst (Forecasting) Passionate about a rare opportunity to help craft the future of customer service in travel? Expedia Group is one of the top consumer e-commerce businesses and the largest online travel service in the world. We are searching for an experienced analyst to join our Traveler and Partner Service Platform team....


  • Gurgaon, Haryana, India Kaapd Full time

    Company DescriptionWe are IIT Delhi Alumni and Industry experts working towards streamlining the fabric supply chain using technology. At Kaapd, our mission is to revolutionize the fabric manufacturing and sourcing by providing a technologically advanced and AI-driven platform that optimizes the supply chain and facilitates design development for fashion...


  • Gurgaon, Haryana, India Expedia Group Full time

    Workforce Planning Analyst (Gurgaon)As a Workforce Planning Analyst, you will be responsible for handling performance of products/ queues/ channels and finding improvement opportunities using statistical data mining and visualization techniques. Your role will include collaborating with internal partners. You would work with the teams to analyze forecast...

  • Workforce Expert

    1 week ago


    Gurgaon, Haryana, India BT Full time

    Workforce ExpertJob Req ID:31652Posting Date:9 Apr 2024Function:Business Services & OperationsUnit:Finance, Strategy & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary:CompetitiveWhy this job mattersThe Personal Assistant provides full administrative support to a leadership team member liaising regularly with senior...


  • Gurgaon, Haryana, India Aon Full time

    Job Title- Contact Centre Representative I Solution Line- ECC Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time – Rotational People Manager role: No Required education and certifications critical for the role- Graduate (Except technical graduates) Required years of...


  • Gurgaon, Haryana, India Oracle Full time

    Drive the support renewals of existing Oracle customers. Act as a customer relationship manager and help the customer derive the maximum benefits from support.Responsible for the complete sales cycle of initiating contact and closing the support renewal in a timely manner. Ensure operational hygiene and discipline along with adoption of all internal...


  • Gurgaon, Haryana, India SHL (India) Pvt Ltd Full time

    Job Description About the company: SHL helps organizations assess, select and develop the right people for the right roles using proven, science-based assessments, technologies, consulting services and benchmark data and offer support to clients across the entire employee life cycle, engaging HR and leaders from Finance, IT, Sales and other organizational...


  • Gurgaon, Haryana, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...


  • Gurgaon, Haryana, India AHEAD Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...


  • Gurgaon, Haryana, India Ecolab Full time

    JOB DESCRIPTION As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource. Nalco Water, an Ecolab Company, seeks a Technical Sales Representative to join its industry leading sales team. You'll be responsible for revenue and profit growth of programs and...


  • Gurgaon, Haryana, India Ingenx technologies pvt ltd Full time

    Key Responsibilities:- Lead Generation and Prospecting:- Sales Calls and Communication:- Product Knowledge and Presentation:- Sales Process Management:- Customer Relationship Management:- Collaboration and Reporting.Skills: Sales acumen and ability to close deals. Strong understanding of the sales process. Proficient in MS Office and CRM software. Excellent...


  • Gurgaon, Haryana, India xebia-academy Full time

    Xebia is looking for experienced sales manager/leads to manage and grow our enterprise learning services business across India & International. This role includes growth of existing accounts and adding new logos for various IT training & certifications and other workforce development solutions from the enterprise, corporates and local governmental bodies....

  • Senior Manager

    1 week ago


    Gurgaon, Haryana, India Kay Tent Industries Full time

    About USEstablished in 1967, KAY TENT is a leading manufacturer of Tactical Equipment, supplying gear to the Indian Army, UN, and Para Military Forces. Additionally, we are an OEM for top luggage and laptop brands. We manufacture our own brand of backpacks, and we also deal with women's hygiene and baby hygiene products.Position: Senior Manager - Sales and...


  • Gurgaon, Haryana, India Oracle Full time

    Oracle Customer Success Services Oracle is the only provider of fully integrated technology solutions that span both infrastructure and applications. Today's businesses, however, need more than just the best technology solutions. They need a strategic partner to support sustained business growth. Oracle Customer Success Services (CSS) was created to help...


  • Gurgaon, Haryana, India WNS Global Services Full time

    Job DescriptionScheduling and forecasting: Scheduling isn't as simple as jotting some employee names down for next week's shifts. It's important for organizations to properly determine how much coverage is needed since too many employees clocked in at one time results in a wasted labor budget. On the other hand, too few agents can negatively impact the...


  • Gurgaon, Haryana, India Egon Zehnder Full time

    Role of Research - Our Expectations: Project Management: Time management, managing deadlines, managing multiple projects, utilizing right resources and problem solving Thought Partnering: Collaboration with senior consultants & partners, demonstrating conceptual thinking, defining search strategy, benchmarking candidates and appropriate target...

  • Senior Manager

    1 week ago


    Gurgaon, Haryana, India Kay Tent Industries Full time

    About US Established in 1967, KAY TENT is a leading manufacturer of Tactical Equipment, supplying gear to the Indian Army, UN, and Para Military Forces. Additionally, we are an OEM for top luggage and laptop brands. We manufacture our own brand of backpacks, and we also deal with women's hygiene and baby hygiene products. Position: Senior Manager - Sales...