Senior Manager
Found in: beBee jobs IN - 2 weeks ago
• 15+ years of experience including service delivery management experience for large SAP AMS program.
Roles and responsibilities
• Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliancy, service continuity, team members motivations, respect of qualitative & timely delivery
• Be the Customer Single Point of contact for AMS Services subjects
• Provide consolidated management reporting to the Customer and LTIM leadership on the services performance.
• Play a key role in add on sales with Sales & Delivery Management team
• The delivery of the AMS services at the appropriate contractual service levels.
• The management of the delivery of the services and other agreed deliverables in all its aspects: specification, estimation, planning, control, acceptance, SLA compliancy for the applications in scope Implementing and controlling all agreed procedures and processes
• Conform to the engagement prioritization, identify & assign resources on service activities
• Drive- End-to-End the problem, change, release, capacity, performance management and reporting
Candidate to have following skills
• A strong interpersonal & team spirit as we deliver better together
• Organization to plan and deliver accordingly
• Proactive in order to mitigate /detect the risks
• Good relationships skills as you will have to build a network for improving cooperation
• Coaching mindset to help your team members evolve.
• Culturally openminded as we work with Offshore, onsite and local people in one team
• Business oriented in order to support our client to perform (IT and Business)
• Strong communication skills: to manage steering committee & customer daily contacts
• Understanding of ITIL V4 process and certification is a big plus.
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