Head/Senior Manager/AGM

Found in: beBee jobs IN - 2 weeks ago


Chennai, Tamil Nadu, India iimjobs Full time
Head/Senior Manager/AGM - eCommerce

Role Summary :

  • The Ecommerce Head will be responsible for managing the Digital Sales (Own/3rd Party) and Customer Lifecycle Management of Digital Customers. She/he will be the custodian of all Ecommerce operations. She/he will be expected to work closely with cross functional teams to deliver Ecommerce budgets.

Key Responsibilities:

Build and launch:

  • Build and launch Own Ecommerce platforms (Website, App and Social Commerce)
  • Identify, partner and launch on 3rd Party Market Place channels (like Amazon/Flipkart)

Operations Management:

  • Managing ongoing operations of Ecommerce (Own and 3rd Party)


Coordinate with stakeholders
  • Platform Developer, Catalogue In charge, Supply Chain, Customer Support and Accounts
  • Build and maintain effective relationship with Partners and Agencies

Customer Management:

  • Customer Communication
  • Direct (SMS/WhatsApp/Emailer/App Notification) and Digital


Customer Management
  • Customer Ratings, Customer Reviews, Customer retention, Cross selling and Customer loyalty (repeat sales)

Product Management and Campaigns/Promotions:

  • Product optimization
  • Launch and Manage Product Collections, Product Trends, Prioritize products & Product Profitability,
  • Market place campaigns and promotions
  • Manage Paid campaigns, Sales Promotions, Coupons & Partnerships

Deliverables:

  • Achieve Ecommerce channel sales budget
  • Generate Leads, Drive traffic, ensure conversions, timely delivery and customer satisfaction
  • Manage cost of operations within the budget
  • Cost of Lead generation, Acquisition

People Management:

  • Training & Development


Performance Management
  • Plan, Monitor, Appraise and Review


Talent management
  • Identify and develop high performers. Coach low performers

Desired Competencies:

  • To perform this job successfully, following competencies are critical
  • Candidate should have built, launched and managed Ecommerce through Own channels (Website/App)
  • Candidate should have managed marketplaces like Amazon, Flipkart, Meesho, and others.
  • Planning & managerial skills ability to create, execute & track annual plans, manage personnel & motivate team
  • Ability to build good working relationships with multiple internal & external stakeholders

Required Candidate profile:

  • Experience: 1015 years in Ecommerce marketing role in a reputed organization.
  • At least 5 years in a managing people and stakeholders
  • MBA in Marketing from reputed school
Age: 35-40 years

Key Performance Indicators:

  • Ontime launch of Ecommerce Channels
  • Web, App and 3rd Party
  • Ecommerce Sales Budget
  • Cost of Operations: Manage within budget
  • Team Retention and Engagement

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