Team Leader_ MUM Domestic

4 days ago


Mumbai, Maharashtra, India Foundever™ Full time
About Us
Job Summary

Team Leader- Operations Ecommerce Process

Roles and Responsibilities:

6 Days with 1 Week Off (Rotational Shift with Rotational Off)

Shift Timmings 6am to 10 pm

1. Should exhibit People Management Skills.

2. Should be aware of the various Operations and Client Metrics.

3. Strong analytical, solving skills with strong MS Excel skills.

4. Needs to have the drive to achieve given targets.

5. Process adherence (Check, analyze, Control & Improvement).

6. Drive & adhere to Policies & Procedures.

7. Should be well versed in coaching & providing feedback

8. Basic exposure to excel.

Primary Job Responsibilities
  1. Team Leader

Education : HSC

Experience : Minimum 1 year of experience as a TL

Process : International (International Process only should apply)

Background : BPO Experience

Shift Window : 24 x 7

Weekoffs : Any 2 days in a week

Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills

Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

Notice Period : Minimum 30 days or immediate

Skills/Knowledge/Abilities
Education
Experience Target
Specialized Certifications



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