Engineer - Enterprise Network Operations

2 days ago

Mumbai, Maharashtra, India NTT Full time

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field

• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience
EXPERIENCE

• Minimum 3 years of progressive, relevant experience and proven capability to work in a complex network environment.

RESPONSIBILITIES

• Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its global customer base.

• Remote management and monitor Network Operations

• Queue Management - monitor ticket queues, ensure assignment/resolution and closure

• Support NOC 24x7 for large global clients that have a distributed LAN/WAN/Wireless setup

• Create MOP/SOP and plan Change Management process

• Work with Telecommunication Service Providers to resolve circuit problems.

• Provide Level 1 incident management support.

• Join customer troubleshooting calls to work with L2/L3 engineers.

• Plan and perform upgrade of firmware

• Work with hardware/software vendors to resolve problems

• Provide technical inputs for weekly/monthly customer service review reports

• Any additional task given to the incumbent from time-to-time based on business needs.

What you'll be doing

1.1.1 JOB DESCRIPTION
Job Title Engineer – Enterprise Network Operations

Department Engineering and Operations

Location Mumbai

Reporting Manager Network Operations

Job Type Full Time Shift Rotational Shift


1.1.2 PRE REQUISITES

• Hands-on troubleshooting experience in Enterprise LAN/WAN/Wireless environment

• Good technical experience on Cisco/HP/Aruba Platform Network solutions

• Technical hands-on experience with Infoblox and Meraki.

• Added advantage to have hands-on experience on Juniper.

• Technical expertise with Wireless protocols, routing protocols, MPLS, QOS and switching technology.

• Basic knowledge of security technologies like IPSec, VPNs, GRE, NAT/PAT over varied platforms.
1.1.3 RESPONSIBILITIES

• Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its global customer base.

• Remote management and monitor Network Operations

• Queue Management - monitor ticket queues, ensure assignment/resolution and closure

• Support NOC 24x7 for large global clients that have a distributed LAN/WAN/Wireless setup

• Create MOP/SOP and plan Change Management process

• Work with Telecommunication Service Providers to resolve circuit problems.

• Provide Level 1 incident management support.

• Join customer troubleshooting calls to work with L2/L3 engineers.

• Plan and perform upgrade of firmware

• Work with hardware/software vendors to resolve problems

• Provide technical inputs for weekly/monthly customer service review reports

• Any additional task given to the incumbent from time-to-time based on business needs.
1.1.4 TRAINING AND CERTIFICATION TRAINING AND CERTIFICATION

• Cisco R&S, Wireless – CCNA

• Juniper - JCNIA

• CMNA (Certified Meraki Networking Association)

• ACSA (Aruba Certified Switching Associate)
1.1.5 EXPERIENCEEXPERIENCE

• Minimum 3 years of progressive, relevant experience and proven capability to work in a complex network environment.
1.1.6 EDUCATIONEDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field

• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience
1.1.7 OTHER SKILLSOTHER SKILLS

• Good communication skills - written as well as verbal

• Passion to work and learn new technology

• ITIL process - awareness.

Workplace type:

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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