Associate Enterprise Monitoring Engineer

1 week ago

Mumbai, Maharashtra, India QAD Full time
Job Description

As an

Associate Enterprise Monitoring Engineer

, you are responsible to provide system operation monitoring support for Cloud customers and assuring the ongoing uninterrupted operation of the Cloud solution. The associate monitors the system performance for standard QAD performance SLAs and analyzes reported issues to help determine the next steps. Enterprise Monitor is responsible for the operation of monitoring tools and processes to enable proactive events and performance monitoring of critical enterprise IT services such as servers, QAD Application/RDBMS Services, network devices, operating systems, database engines, storage capacity, and applications across all IT service lines, for early identification and resolution of operational problems or other special conditions. This role is in a structured teaming environment, requiring continued learning and acquisition of product knowledge to maximize preparedness for any new issue. The Associate Technical Consultant plays an important role in the provisioning and delivery of services requested by Cloud and On-Premise customers and in ensuring the smooth conduct of Cloud Operations.

What you'll do:
Production MonitoringNon-Production MonitoringSpecial/Enterprise/manual monitoring.

Begin weekends environments monitoringMonitor system performance for standard QAD performance SLAs as well as custom system monitoring per respective customer contracts or as directed by the Technical Service Delivery Lead; respond to alerts/messages coming out of tools.

Notify immediately the Technical Service Delivery Team should any interruptions occur.

Document issues in the production environment, resolving the issue whenever possible and escalating if necessaryWorking on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs).Understand the Cloud outage/impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery.

Escalate alerts and investigate cases for trend and determine if case should be escalated further to SDC Leads.

Perform basic performance reporting.​Work with Release Foundation team for self healing analysis, automation, and analyticsAssist team members (locally, globally and across teams).Document in detail all analysis and correspondences throughout the issue resolution process; provide proactive status updates to customers.

Qualifications

Bachelor's degree in Engineering/ IT/BSC Comp.

Sci.1 to 2 years of technical experienceKnowledge of Linux, RDBMS (Progress, SQL, MariaDB)Proficiency in monitoring tools and platforms ( like Datadog, Nagios, Zabbix, ICINGA, SolarWinds) and technical troubleshooting.

Understanding of Cloud Technologies (AWS, Azure, Google Cloud) and their monitoring capabilitiesLinux skills are a must. Should be well versed with RDBMS concepts and technical troubleshooting. Knowledge of or experience with relational database management systems, Java, Java Script, SQL, HTML5, HTML, XML, Open Source technologies. Knowledge of Progress is advantageous.

Can also consider those coming in with some initial network or windows certification, some basic systems admin skills, applications backgroundsExcellent communication and problem solving skills.

Knowledge of supporting QAD products and related technologies advantageous

Additional Information

Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
Opportunity to join a growing business, launching into its next phase of expansion and transformation.
Collaborative culture of smart and hard-working people who support one another to get the job done.
An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
Compensation packages based on experience and desired skill set

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