Technical Support Specialist

2 months ago


Bengaluru, Karnataka, India Autodesk Full time

Job Requisition ID #

24WD80430

Position Overview

We are looking for a Technical Support Specialist - AutoCAD Plant3D to provide support services and engages Autodesk customers in providing technical solutions, directions, and troubleshooting advise. The support services will be conducted by standard modalities like Web, Chat, Schedule-A-Call, Phone Using analytical, you will ensure technical problems are understood, documented, and resolved promptly, creating outstanding customer experience and enhancing the team's knowledge. As part of the Customer Technical Success Team, you will manage reported issues from case logging phase till eventual closure, working with product engineering team, technical leads and teams to achieve successful resolution. You will report to a Product Support Manager and you will work in a hybrid work environment at Bangalore location. You would work on assigned shift to support in EMEA (14:00 – 22:30 however it may change as per business requirements (the candidate needs to be flexible for shift).

Responsibilities

  • Respond to support requests through multiple channels and adhering to documented processes
  • Document support interactions in a company-wide case management system
  • Escalate and consult unresolved issues to senior staff
  • Research, verify and document product defects
  • Handle personal backlog of support requests
  • Manage customer and partner expectations by providing updates on progress
  • Participate in product beta programmes and product testing events organised by the product development teams
  • Support the fundamental development of internal knowledge base quality, via the Knowledge Centred Support (KCS) methodology
  • Influence and contribute to product management and development to contribute to successful improvements

Minimum Qualifications

  • Competent knowledge of AutoCAD Plant3D and related Autodesk products
  • Bachelor's degree or diploma in related field OR equivalent product experience in AutoCAD Plant3D in relevant industry
  • At least 5 years of experience in Oil & Gas, Refinery, Petrochemical, Chemical, Power Plants, Pharmaceutical plants industry
  • Additional knowledge of the products within the AutoCAD, specialised Toolsets and Data Management software (eg. AutoCAD Electrical, AutoCAD Mechanical, MEP, Vault, ACC, BIM, etc)
  • Proficiency in English language is required. Additional language ability (eg. Korean, Mandarin)
  • You will manage several projects and technical requests at a time, setting the right priorities
  • You will build strong relationships with partners and customers
  • Team player who enjoys supporting and working with other members of a shared responsibility team

#LI-DNI

Learn More

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Salary transparency

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).




  • Bengaluru, Karnataka, India The Cigna Group Full time

    Delivers professional activities in the IT Support job family with a focus on Technical Support. Under direct supervision, assists in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Assists in modifying existing...

  • Technical specialist

    4 weeks ago


    Bengaluru, Karnataka, India HCL Technologies Ltd Full time

    Apply for Technical Specialist, Career Progress Consultants in Bengaluru/ Bangalore for 5 - 8 Year of Experience on

  • Technical Specialist

    1 month ago


    Bengaluru, Karnataka, India Commvault Full time

    About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence,...


  • Bengaluru, Karnataka, India Autodesk Full time

    Job Requisition ID #24WD80505Position OverviewThis is a fulltime Role reporting to the Sr Manager of Technical sales. You will be based onsite in Mumbai, Bangalore or Delhi, India and will require the travel up to 50% of the time . This is an Individual contributor role ,however the role would require leading virtual teams spanning geographies and technology...


  • Bengaluru, Karnataka, India timesjobs Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

  • Technical Specialist

    2 months ago


    Bengaluru, Karnataka, India Commvault Full time

    About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence,...


  • Bengaluru, Karnataka, India timesjobs Full time

    Date: Aug 6, 2024Location: Bengaluru, KA, IN, 560103Company: AnsysSummary / Role PurposeJoin the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use advanced-level engineering knowledge...


  • Bengaluru, Karnataka, India timesjobs Full time

    AWS Specialist Solutions ArchitectsAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise,...

  • Sr. Specialist II

    1 month ago


    Bengaluru, Karnataka, India Philips Full time

    Job TitleSr. Specialist II - System DesignerJob DescriptionJob title:Sr. Specialist I - System DesignerYour role:Define solutions based on user needs by working with clinical science.Create use cases and requirements.Propose the overall feature design and evaluate between different design choices when available.Interface to the Platform core-team for feature...


  • Bengaluru, Karnataka, India timesjobs Full time

    # - Job Title: AM Transition Technical Solns.Arch. Specialist Advisor- Date: Aug 7, 2024- Location: Bangalore, KA, IN- Company: NTT DATA Services- Req ID: 279227NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,...

  • Specialist

    1 month ago


    Bengaluru, Karnataka, India timesjobs Full time

    Job DescriptionSpecialist Job SummaryLocation: BangaloreProject role: SpecialistQualification:B.I.T, B.Tech, BE/B.Tech (Hons), B-Tech, M.Arch., M.E, M.TECHExperience: 2.5-5 YearsSkills:FirewallNoof positions:1Job description:To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedbackTo provide...


  • Bengaluru, Karnataka, India timesjobs Full time

    Customer Service SpecialistSummaryTitle: Customer Service SpecialistID: 2343Location: Bangalore, IndiaDepartment: Technical SupportDescriptionInnovatia Inc. is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds most...


  • Bengaluru, Karnataka, India Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts...

  • Sr GTM Specialist

    4 weeks ago


    Bengaluru, Karnataka, India timesjobs Full time

    Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Application Modernization background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist...


  • Bengaluru, Karnataka, India The Cigna Group Full time

    Delivers specific delegated tasks assigned by a supervisor in the IT Support job family. Under limited supervision, assists in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Makes modifications to existing software...


  • Bengaluru, Karnataka, India timesjobs Full time

    Inside Product SpecialistAt Dell Technologies, we build the extraordinary. Our Inside Product Specialists are the specialists who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise...


  • Bengaluru, Karnataka, India NTT America Solutions, Inc. Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Security...


  • Bengaluru, Karnataka, India timesjobs Full time

    IntroductionIn this role, you will work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...

  • Technical Lead

    1 month ago


    Bengaluru, Karnataka, India timesjobs Full time

    ## We are seeking a passionate and capable candidate with EDI experience of 8 years and a proven ability to effectively develop and manage relationships between the organization and its clients. You are required to have hands-on Altova Mapforce tools### Skills Required: Handson experience on Altova Mapforce / Flowforce tools Capable of transforming an...

  • Senior specialist

    1 month ago


    Bengaluru, Karnataka, India timesjobs Full time

    Job DescriptionSenior specialist Job SummaryLocation:ENOIProject role: Senior specialistQualification:B.E, B.Tech, Bachelor of Science, MBA, MCAExperience: 4.5-8 YearsSkills:Knowledge ManagementNoof positions:1Job description:To be responsible for meeting and measuring SLAs as per agreed norms, to support in Capacity planning and to manage team PerformanceTo...