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Specialist

3 months ago

Bengaluru, Karnataka, India timesjobs Full time
Job Description

Specialist Job Summary

Location:
Bangalore

Project role:
Specialist

Qualification:
B.I.T, B.Tech, BE/B.Tech (Hons), B-Tech, M.Arch., M.E, M.TECH

Experience: 2.5-5 Years

Skills:
Firewall

No

of positions:
1

Job description:
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback

To provide support for on call escalations and doing root cause analysis of given issue
To independently resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards, regulatory requirements and company policies
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases