ServiceNow Discovery Administrator

3 weeks ago

Bengaluru, Karnataka, India Hitachi Careers Full time
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

We're Hitachi Digital Services, a global digital solutions and transformation business. Our expertise, innovation and technology unlocks potential - from taking theme park fans on magical rides, conserve natural resources, protect rainforests, and save lives. We automate, modernize, optimize, and accelerate. Our people are trusted transformers, with deep engineering expertise, focused on a sustainable future for all.

Imagine the sheer breadth of talent it takes to inspire the future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.

The team

We're a leader in cutting-edge innovation, the transformative power of cloud technology, and converged and hyperconverged solutions. Our mission is to empower clients to securely store, manage, and modernize their digital core, unlocking valuable insights and driving data-driven value.

This strong, diverse, and collaborative group of technology professionals collaborate with teams to support our customers as they store, enrich, activate, and monetise their data, brining value to every line of their business.

The role

ServiceNow Discovery Administrator (GDC)

Overview

The ServiceNow Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB). Configuration Management is a key function within Technology Operations, where the vision is to utilize best practices to transform Configuration Management Database into a highly trusted data source which supports our ITSM and business processes to deliver on their objectives. As part of the management of the CMDB, this role will work closely with the CMDB Administration Team to ensure compliance with regulatory requirements and build relationships to promote close alignment with multiple lines of business.

Responsibilities
  • Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
  • Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
  • Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
  • Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
  • Strong hands-on experience in optimizing discovery, tailoring patterns and development.
  • Validating discovery results and troubleshooting as required
  • Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers
  • Define, create, and manage Service Mapping infrastructure, including patterns.
  • Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
  • Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

Qualifications
  • 5+ years' experience in an Information Technology focused role required
  • 3+ years' experience in a CMDB focused role required
  • 3+ years' experience implementing, administering and/or optimizing ServiceNow Discovery and additional discovery tools
  • ServiceNow Administrator & Discovery Implementation Specialist certifications preferred
  • Solid understanding of Configuration Management practices and principles
  • Experience implementing ServiceNow Service Mapping desired
  • ITIL foundations or higher-level certification preferred
  • Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
  • Effectively working under accelerated deadlines and working independently to complete objectives
  • Experience working in a team-oriented, collaborative environment with good interpersonal skil
What you'll bring

Proven expertise in your area by virtue of which you can contribute to growth of practice. Subject matter expert who can increase competency in said technology and act as mentor to other team members.

Be at the forefront of the exiting journey Hitachi Digital Solutions has undertaken and contribute immensely through your consulting skills for internal as well as external customers.

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

About us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

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