Administrator, Servicenow

7 days ago


Bengaluru, Karnataka, India Consilio LLC Full time

Overview:

Responsibilities:

  • Collaborate with developers on implementing integrations for various systems that interact with ServiceNow.
  • Provide guidance on maximizing the utilization of the platform and stay current on best practices and system enhancements.
  • Perform reviews of existing workflows to ensure they are effective and efficient.
  • Monitor system functionality, maintenance, and upgrades, including integration and process automation.
  • Assist in the development and implementation of improvements to processes and tools.
  • Collaborate with crossfunctional teams to understand their needs and develop solutions to meet those needs.
  • Use ServiceNow functionality and scripting tools to develop automation for tasks managed within ServiceNow.

Qualifications:

  • A bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent work experience)

Requirements:

  • ServiceNow Certified System Administrator (CSA) certification.
  • Minimum 35 years' experience as a ServiceNow System Administrator, including configuration, customization, and integration.
  • Minimum ITILv3 certification and experience with ITSM processes.
  • Indepth knowledge of ServiceNow CSM workspace features, capabilities, and best practices.
  • Experience with ServiceNow integration technologies (REST, SOAP, JSON, etc.) and knowledge of data exchange formats (XML, JSON, etc.).
  • Excellent problemsolving skills and ability to analyze complex business requirements and translate them into technical solutions.
  • Strong communication skills, with the ability to collaborate effectively with technical and nontechnical stakeholders.
  • Strong interpersonal and communication skills (verbal and written)
  • A capacity for working with mínimal supervision on complex projects with considerable responsibility.

Good to have:

  • Additional ServiceNow certifications (CSM, ITSM, etc.).
  • Experience with scripting languages (JavaScript, PowerShell.), web technologies (HTML, CSS, XML, etc.) and workflow knowledge for customization and automation.


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