ServiceNow Project Manager

7 days ago

Bengaluru, Karnataka, India Swift Strategic Staff Solutions INC Full time

Responsibilities :

Project Management :

  • Manage ServiceNow projects from inception to completion, including ITSM, CMDB, ITAM, Discovery, 3rd party integrations, and other modules.
  • Define project scope, establish measurable goals, and develop project timelines.
  • Manage project resources, budget, and risks.
  • Plan and execute release cycles using Agile Scrum methodology.
  • Facilitate project activities, including training, testing, golive, and postgolive support.
  • Lead and collaborate with crossfunctional teams (developers, business analysts, stakeholders).
  • Attend project governance meetings and scrum ceremonies.
  • Manage project escalations and ensure effective stakeholder communication.

ServiceNow Expertise :

  • Possess indepth knowledge of the ServiceNow platform and its core functionalities.
  • Lead the configuration and customization of ServiceNow modules to meet specific business needs.
  • Experience with ServiceNow scripting languages (JavaScript, HTML, CSS) for automation purposes.

Technical Skills :
Possess a good understanding of networking, infrastructure, and cloud concepts.

Qualifications :

  • 10+ years of total experience in project management.
years of experience working with the ServiceNow platform in an enterprise-wide, multi-tier production environment.

  • Proven track record of successfully delivering ServiceNow projects on time and within budget.
  • Strong understanding of Agile Scrum methodology.
  • Solid knowledge of ServiceNow modules (ITSM, CMDB, ITAM, Discovery, etc. ) and customization best practices.
  • Experience with ServiceNow scripting languages (JavaScript, HTML, CSS) is a plus.
  • Basic understanding of networking, infrastructure, and cloud concepts.
  • Excellent communication, collaboration, and interpersonal skills.
  • Strong leadership and problemsolving skills.
  • Ability to manage multiple priorities and work independently.

Certifications (Preferred) :

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Implementation Specialist Certification (ITSM + various tracks)
)

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