Project/Program Management Specialist
3 weeks ago
At ServiceNow, we empower individuals to shape a better future through our cutting-edge technology. Our team is dynamic and proactive, always striving to innovate and deliver unique solutions for our clients and communities. By becoming part of ServiceNow, you join a group of passionate visionaries with a hunger for creativity. We prioritize your personal well-being and encourage you to leverage your distinctive skills. Together, we envision and achieve remarkable goals. The journey towards success starts with you.
With a vast customer base of over 7,700, we cater to around 85% of the Fortune 500 companies. We pride ourselves on being recognized as one of the top companies to work for, earning a spot in the FORTUNE 100 Best Companies to Work For list and the World's Most Admired Companies™.
Explore more on Life at Now blog and gain insights from our team members about their rewarding experiences at ServiceNow.
Role Overview- Execute and organize Family Release twice a year to provide Partners with the latest assets promptly
- Execute and manage Store Release twice a year to ensure Partners have timely access to the latest assets and enablement
- Execute and oversee the rollout of all new products (NPI) to support Partner Capacity and Practice objectives
- Lead the Program Management for our Partner Enablement plan alongside GenAI
- Monitor and maintain the internal new product tool and other relevant tools or resources with the most up-to-date status for NPI/GenAI to keep leadership informed in a timely manner. Notify leadership promptly of any risks and proposed mitigation strategies
- Collaborate cross-functionally with various teams focused on partners across the organization such as Partner Marketing, Partner Solutions, and Partner Programs to ensure a comprehensive partner strategy
- Demonstrate strong project management abilities throughout the project lifecycle, including requirements gathering, stakeholder communication, and task completion within set timelines
- Conduct essential data analysis of enablement programs to guarantee effective resource delivery by the team
- Identify knowledge and process gaps and collaborate with internal and external leadership at all levels to swiftly implement necessary training and tools to address these gaps
RELEVANT EXPERIENCE
- Minimum of 3 - 8 years of experience in partner ecosystem(mandatory) organizations within IT or software demonstrating successful execution of enablement programs for partners
- Bachelor's degree necessary; MBA or advanced degree desirable
- PMI-PMP certification considered an asset
- Understanding of the motivations driving our partner community, internal stakeholders, and sales teams
- Familiarity with analytics of customer/partner relationship management systems
- Ability to maintain high productivity in a fast-paced, collaborative environment while managing multiple priorities simultaneously
- Exhibit diplomacy, integrity, and presence enabling effective collaboration across all levels in a complex, matrixed organization
- Possess a positive attitude, a clear sense of purpose, and a passion for impactful work
- Display enthusiasm for Partners and the ServiceNow Community
ServiceNow is dedicated to promoting a diverse and inclusive workplace. We are an Equal Employment Opportunity Employer. Every qualified applicant will be considered for employment without regard to race, color, religion, gender, nationality, age, disability, gender identity, marital status, veteran status, or any other legally protected category.
At ServiceNow, we embrace flexibility and trust in our modern work environment. Explore our various work personas: flexible, remote, and office-based.
If you need reasonable accommodations to complete the application process or require an alternative method due to accessibility limitations, reach out to us for support.
For roles necessitating access to controlled technical data, ServiceNow may need U.S. Government export licensing approval for certain individuals. Employment is dependent on obtaining any mandatory export licenses or approvals from the U.S. Government.
Kindly note that fraudulent job postings are prevalent. Learn to identify and protect yourself from job scams. Genuine ServiceNow job opportunities are solely available through the ServiceNow Careers platform.
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Fortune and Fortune Media IP Limited are independent entities and do not endorse ServiceNow products or services.
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