Head - Project Infrastructure & Vendor Management - IT (12-15 yrs)

3 weeks ago

Bengaluru, Karnataka, India iimjobs Full time
Head Project Infrastructure & Vendor Management

  • You are responsible for overseeing and managing the organization's information technology infrastructure, ensuring its stability, reliability, and security.
  • This role involves leading a team of IT professionals and collaborating with other departments to ensure the effective operation of all IT systems, networks, and infrastructure components.

Key Responsibilities:

Strategy and Planning:

  • Develop and implement strategic plans for the organization's IT infrastructure to meet current and future business needs.
  • Evaluate and recommend new technologies, tools, and systems to enhance the IT infrastructure and optimize operations.
  • Collaborate with senior management and stakeholders to align IT infrastructure initiatives with organizational goals.

Infrastructure Management:

  • Manage the daytoday operations of the IT infrastructure, including servers, networks, storage systems, and data centers.
  • Ensure high availability, reliability, and performance of infrastructure components through proactive monitoring, maintenance, and capacity planning.
  • Implement and maintain security measures to protect the organization's IT infrastructure and data from unauthorized access or breaches.

Team Leadership and Development:

  • Lead and manage a team of IT professionals, including hiring, training, mentoring, and performance evaluation.
  • Foster a collaborative and highperforming work environment, promoting teamwork and knowledge sharing.
  • Provide guidance and support to the team in troubleshooting complex infrastructure issues and implementing solutions.

Vendor Management:

  • Evaluate and select external vendors and service providers for IT infrastructure projects or ongoing support.
  • Negotiate contracts, service level agreements (SLAs), and pricing terms with vendors.
  • Monitor vendor performance and ensure compliance with agreedupon service levels and contractual obligations.

Incident and Problem Management:

  • Respond to and resolve escalated infrastructurerelated incidents and problems in a timely manner.
  • Conduct root cause analysis and implement corrective actions to prevent future incidents.
  • Develop and maintain documentation, including standard operating procedures (SOPs) and knowledge base articles.

IT Governance and Compliance:

  • Ensure compliance with applicable laws, regulations, and industry standards related to IT infrastructure.
  • Establish and enforce IT policies, procedures, and best practices.
  • Conduct regular audits and risk assessments to identify potential vulnerabilities and implement appropriate controls.

Budgeting and Cost Management:

  • Develop and manage the IT infrastructure budget, including forecasting and cost optimization initiatives.
  • Monitor expenditures, track financial performance, and report on budget variances.
  • Identify opportunities for cost savings and recommend strategies to optimize IT infrastructure investments.

Qualification And Experience:

  • Bachelor's degree in computer science, information technology, or a related field with Proven experience of 12+ Years in managing IT infrastructure, including servers, networks, storage, and data centers.
  • Strong knowledge of infrastructure technologies, such as virtualization.
  • ITIL v3 Foundation certification and experience in ITIL-based processes & PRINCE2 certification.
  • Successful track record in delivering value through successful project results that meet business requirements.
  • Ability to work collaboratively with cross-functional teams.
  • Excellent attention to detail.
  • Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change.
  • Able to communicate effectively and confidently in writing and presentations - complex topics and procedures with team members and all levels of customer stakeholders.
  • Proficient in Microsoft Office.
  • Experience working in a Project Management Office (PMO).
  • Experience in a scientific research and development (R&D) environment with demonstrated ability to analyse problems and propose multiple solutions.
  • Knowledge and hands-on experience of technical implementations of large scale, highly available, robust web/mobile applications.

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