Customer Service
4 weeks ago
Join us as a Customer Service & Operations Analyst
This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomesYou'll be actively participating in initiatives to improve customer service, processes and proceduresYou'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced roleWhat you'll do In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You'll also be: Identifying barriers to performance and coordinating improvements to enhance our efficiencyWorking closely with operational centres, providing coaching and support to increase efficiency and knowledgeKeeping accurate records of day to day operations, logging incidents and identifying trendsReviewing manual or ineffective processes which could be automated or enhancedMaintaining a focus on improving our customer service and experiencesThe skills you'll need To be successful in this role, you'll need to have excellent planning and organisational skills, along with good attention to detail. You'll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You'll also need: Fresher's, 2022 or 2023 pass outs with Post graduation in MBA ,Msc Mathematics or McomExperience of analysing and using performance dataThe ability to convey information in a simple and understandable wayAn understanding of contact centre operations and performance metricsMicrosoft Office skills, including PowerPoint, Excel and Word-
Customer Service
2 weeks ago
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Customer Service
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Customer Service
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Customer Service
4 weeks ago
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Customer Service
4 weeks ago
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Customer Service
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Customer Service
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